Volvo Cars Silver Spring

Steve Haywood is one of the best auto sale reps I've ever encountered. He transmitted his extensive knowledge of the vehicle without being pushy in the slightest. encountered. He transmitted his extensive knowledge of the vehicle without being pushy in the slightest. More

Steve, our sales consultant was very friendly and informative. He took his time with us and addressed all of our questions and concerns. He even came in early when I changed the date to pick up my informative. He took his time with us and addressed all of our questions and concerns. He even came in early when I changed the date to pick up my car. I highly recommend Steve as someone to look up when you come to Herb Gordon. Additionally, it is clear that they work as a team, because Eric (Subaru Dealership) helped me with my paperwork and Neal went over the new car information with me before Steve arrived. More

This was a very unique experience. Jim was in touch wiht me thruought the entire time. Both he and Craig went beyond what would be normally expected. I have become an advocate of Volvo's CPO program and now me thruought the entire time. Both he and Craig went beyond what would be normally expected. I have become an advocate of Volvo's CPO program and now have two Certified Volvo's. I would recommend Jim and Herb Gordon Volvo to anyone interesed in a New or Used Volovo. More

I bought a new Volvo here a couple months ago. There was a manufacturing defect on the front passenger seat which the dealership agreed to fix. The dealer finally got the part in, so I expected my perfect n a manufacturing defect on the front passenger seat which the dealership agreed to fix. The dealer finally got the part in, so I expected my perfect new car when I went to pick it up from the shop after work. However, the seat is now in worse condition than when I dropped it off. The part may be new, but the work is shoddy and was done incorrectly. To top things off, the sales manager was rude- he would not acknowledge the shoddy work and he would not commit to seeing through a satisfactory conclusion. My initial sales experience was good, but don't accept any car from them unless it is pristine- and don't take it there for service. More

As a female, car shopping can be rather intimidating. Having visited other dealerships in the area prior to visiting Herb Gordon, I was anxious due to previous experiences - hard sells, pushy or unrespon Having visited other dealerships in the area prior to visiting Herb Gordon, I was anxious due to previous experiences - hard sells, pushy or unresponsive sales people. But from the moment I stepped in Herb Gordon Volvo, I felt like a valued customer. I was warmly greeted by the pleasant and friendly sales manager, Craig Kates, who introduced me to my enthusiastic sales rep, George Awad. Despite being relatively new, George was very knowledgable about the car I was interested in, and took great care to make sure that the car was a good fit for me. He answered all of my questions, making me confident in my purchasing decision. A test drive was offered, while Craig took pictures of my trade-in and evaluated it. At no point did I feel like I was being "sold." George let me know that Craig had instituted a no-haggle price policy, that he thought was easy and fair to both the customer and the dealership. After discussing pricing, I was confident that I was walking out with a fair transaction - both the new car purchase and the trade-in experience. Eric Lendrum in finance, was filling in for a colleague on vacation. Because he was the only finance person in the office on a Saturday afternoon, he was very busy during the time I was at the showroom, and I did have to wait for him to finish up with previous customers. I used this extended wait time to empty out my old car to transfer into the new. During my interaction with Eric, he was friendly, knowledgable, and made sure that everything was explained well. I appreciated his thoroughness, and efficiency with the paperwork processing. He facilitated the process in securing the loan from my bank, and I left that evening with my new "baby". Besides the wait time (not really anyone's fault), the entire car buying process was made as painless as possible, and I dare say, actually enjoyable. I would HIGHLY recommend Herb Gordon Volvo, and the team of George, Craig and Eric, to any of my friends, family or colleagues, and I wouldn't hesitate to return for a future purchase. More

The were very responsive to questions prior to the sale, negotiated a fair price and willing to match anything I found better. There were 2 paint chips (1 a scratch). Took prodding persistently for them t negotiated a fair price and willing to match anything I found better. There were 2 paint chips (1 a scratch). Took prodding persistently for them to touch up and refused to provide touch up paint on request given the issue without charging. Didn't notice the 2nd scratch under door handle on rear pass door til days later. Took 5 hours to process and get car even though no financing required! Couldn't answer specific questions re: add on warranty, nothing in writing to say coverage of maint. agreement. Would absolutely recommend this dealership though - very personable : ) More

Worked with Jim Boratenski to buy a used Acura TSX. Conducted initial inquiry over phone and email, some delays due to car's inspection status, not his fault. Good communication. Took the train up an Conducted initial inquiry over phone and email, some delays due to car's inspection status, not his fault. Good communication. Took the train up and Jim picked me up at the Metro station, took me for a test drive and then we worked out a mutually agreeable deal. No high pressure, everything disclosed up front, process went smoothly. Great guy to work with, great experience overall with the dealership. More

My experience with Herb Gordon was Class A from the beginning. Stephen Haywood was very patience and friendly even when asking him a billion questions. He took the time to answer my questions or find beginning. Stephen Haywood was very patience and friendly even when asking him a billion questions. He took the time to answer my questions or find the answer even on the most nit-picky questions. Brian Liddiard was helpful from the word "go". He walked me through the process and made me feel completely at ease. And Ed Sarecky got me more than what I was looking for in my automobile. This dealership is the paragon of excellence and I would highly recommend them to anyone looking to buy a Volvo. More

John was extremely capable. He not only knows the Volvo product extremely well, he's got great background on the automotive market in general--history, different models, etc. It was a pleasure dealing with product extremely well, he's got great background on the automotive market in general--history, different models, etc. It was a pleasure dealing with someone who knew the product so well. We bough a 2012 S60, and a car of this caliber sells itself, so the lack of a "hard sell" was extremely appreciated. I would recommend John (already have, in fact) to anyone in the market for a new car. More

I have worked with Orlando Rosado. I have been looking for a specific make/model and he has been wonderful, patient and friendly. He follows up promptly and is always courteous and professional. I have for a specific make/model and he has been wonderful, patient and friendly. He follows up promptly and is always courteous and professional. I have not bought a car yet from this dealership but know that if I find what I want, he will be the first person that I want to deal with. Very impressed with this dealership! More