Volvo Cars Silver Spring

Excellent Customer Service When we sent an email inquiry about the vehicle we were interested in the sales rep, Iris Harley, was quick to respond. The sale and pickup of that ve When we sent an email inquiry about the vehicle we were interested in the sales rep, Iris Harley, was quick to respond. The sale and pickup of that vehicle was handled within a few hours that very same day. Iris provided excellent customer service. And even though the financial manager was out that day at the Volvo dealership they quickly processed our paperwork at the Subaru dealership that was only about 500ft away. More

Outstanding sales and maintenance service! Purchased my last three Volvos at Herb Gordon Volvo, and have had all of them serviced there. Neal Hyman made my recent purchase of an XC90 Hybrid eas Purchased my last three Volvos at Herb Gordon Volvo, and have had all of them serviced there. Neal Hyman made my recent purchase of an XC90 Hybrid easy, and he was a delight to work with. Jose Espejo, who has been keeping my cars in pristine condition for the past 20 years, is also an outstanding asset for Herb Gordon Volvo. I can't say enough good things about the people who work at this dealership. They are all hard-working and provide only the highest quality service. I can't imagine going anywhere else for sales or service. More

Great service I have been a faithful customer at Herb Gordon Volvo since I bought my 1998 Volvo S 70 there. Jose Espejo and John Devlin have always been timely with I have been a faithful customer at Herb Gordon Volvo since I bought my 1998 Volvo S 70 there. Jose Espejo and John Devlin have always been timely with my appointments and I have always been satisfied with the mechanics. The bonus car washing and loaner car is always much appreciated. More

Excellent customer service When I called to get an appointment for regular maintenance service. I was able to get my car in the same week. When I got to the dealer, my service When I called to get an appointment for regular maintenance service. I was able to get my car in the same week. When I got to the dealer, my service adviser went over the repairs for regular maintenance service. I asked for the cost, and he gave me an estimate. I left the car that evening, and was give a loaner. The next day, I received a call, explaining additional repairs. I agreed to have the work done. He told me the car would be ready around 5:30pm - 6:00pm. On my arrival he went over the work done in detail. My car was washed, and I was riding in a very smooth running vehicle. I am very pleased from the beginning, to the end of this appointment. More

Great experience Russell Bruce sold us our car. He was outstanding and very knowledgable of the car and overall process. He was accommodating to our needs and has be Russell Bruce sold us our car. He was outstanding and very knowledgable of the car and overall process. He was accommodating to our needs and has been an easy phone call away with any questions! More

Great Buying Experience I had an overall great experience purchasing a Volvo from Herb Gordon. My salesman Russell was very helpful and knowledgeable and made everything eas I had an overall great experience purchasing a Volvo from Herb Gordon. My salesman Russell was very helpful and knowledgeable and made everything easy for me, I looked at many, many cars before deciding on a Volvo and I love my new car. I liked my experience so much and the deals were so good that I bought a second vehicle from them, even though I had no plan for that when I went in. I got a great deal on both cars and the wife was very happy to have her own new car as well. More

Superb Customer Service by Highly Knowledgeable Personnel Can't say enough good things about the entire sales team at Herb Gordon Volvo. From our salesperson, Neal Hyman, who is a veritable encyclopedia of Vo Can't say enough good things about the entire sales team at Herb Gordon Volvo. From our salesperson, Neal Hyman, who is a veritable encyclopedia of Volvo information, to Mario, to Warren who handled the financial transaction. All professional, pleasant, no high-pressure. My daughter was very happy to drive home her new to her 2012 Volvo S60 T5. More

So much for an extended warranty Let the buyer beware in buying a used under warranty Volvo from Herb Gordons Volvo. I will never buy another Volvo here and neither will anyone I kno Let the buyer beware in buying a used under warranty Volvo from Herb Gordons Volvo. I will never buy another Volvo here and neither will anyone I know. I am a life long Volvo owner (the last was my fifth) and my first lasted 15 years. I can't wait to unload this death trap before the rest of the brake system fails and injures my family or someone else. I have never seen so many people shrug their shoulders on something a dealership with integrity would have covered. I will never drive to Maryland to Herb Gordon's again, even if they were giving prizes away or a car was free. I messed up in trusting this dealership...don't make the same mistake. More

Excellent Dealership & Employees Found our vehicle on AutoTrader- was just what we were looking for.. Phone conversation was so friendly, drove from PA to look at this vehicle & was Found our vehicle on AutoTrader- was just what we were looking for.. Phone conversation was so friendly, drove from PA to look at this vehicle & was quite impressed- the overall condition of the car was exactly as described. Neal & Mario were excellent to work w/ (especially when i walked in w/ a STEELER Jacket on ) lol, while waiting because of forgetting my checkbook at home, we chuckled & had some great conversation. In the end they worked it out so that we were able to take the vehicle home.. Our overall experience was terriffic. One piece of advice- (Don't forget your checkbook) Thank You, More