Volvo Cars Silver Spring

Great service I have been a faithful customer at Herb Gordon Volvo since I bought my 1998 Volvo S 70 there. Jose Espejo and John Devlin have always been timely with I have been a faithful customer at Herb Gordon Volvo since I bought my 1998 Volvo S 70 there. Jose Espejo and John Devlin have always been timely with my appointments and I have always been satisfied with the mechanics. The bonus car washing and loaner car is always much appreciated. More

Excellent customer service When I called to get an appointment for regular maintenance service. I was able to get my car in the same week. When I got to the dealer, my service When I called to get an appointment for regular maintenance service. I was able to get my car in the same week. When I got to the dealer, my service adviser went over the repairs for regular maintenance service. I asked for the cost, and he gave me an estimate. I left the car that evening, and was give a loaner. The next day, I received a call, explaining additional repairs. I agreed to have the work done. He told me the car would be ready around 5:30pm - 6:00pm. On my arrival he went over the work done in detail. My car was washed, and I was riding in a very smooth running vehicle. I am very pleased from the beginning, to the end of this appointment. More

Great experience Russell Bruce sold us our car. He was outstanding and very knowledgable of the car and overall process. He was accommodating to our needs and has be Russell Bruce sold us our car. He was outstanding and very knowledgable of the car and overall process. He was accommodating to our needs and has been an easy phone call away with any questions! More

Great Buying Experience I had an overall great experience purchasing a Volvo from Herb Gordon. My salesman Russell was very helpful and knowledgeable and made everything eas I had an overall great experience purchasing a Volvo from Herb Gordon. My salesman Russell was very helpful and knowledgeable and made everything easy for me, I looked at many, many cars before deciding on a Volvo and I love my new car. I liked my experience so much and the deals were so good that I bought a second vehicle from them, even though I had no plan for that when I went in. I got a great deal on both cars and the wife was very happy to have her own new car as well. More

Superb Customer Service by Highly Knowledgeable Personnel Can't say enough good things about the entire sales team at Herb Gordon Volvo. From our salesperson, Neal Hyman, who is a veritable encyclopedia of Vo Can't say enough good things about the entire sales team at Herb Gordon Volvo. From our salesperson, Neal Hyman, who is a veritable encyclopedia of Volvo information, to Mario, to Warren who handled the financial transaction. All professional, pleasant, no high-pressure. My daughter was very happy to drive home her new to her 2012 Volvo S60 T5. More

So much for an extended warranty Let the buyer beware in buying a used under warranty Volvo from Herb Gordons Volvo. I will never buy another Volvo here and neither will anyone I kno Let the buyer beware in buying a used under warranty Volvo from Herb Gordons Volvo. I will never buy another Volvo here and neither will anyone I know. I am a life long Volvo owner (the last was my fifth) and my first lasted 15 years. I can't wait to unload this death trap before the rest of the brake system fails and injures my family or someone else. I have never seen so many people shrug their shoulders on something a dealership with integrity would have covered. I will never drive to Maryland to Herb Gordon's again, even if they were giving prizes away or a car was free. I messed up in trusting this dealership...don't make the same mistake. More

Excellent Dealership & Employees Found our vehicle on AutoTrader- was just what we were looking for.. Phone conversation was so friendly, drove from PA to look at this vehicle & was Found our vehicle on AutoTrader- was just what we were looking for.. Phone conversation was so friendly, drove from PA to look at this vehicle & was quite impressed- the overall condition of the car was exactly as described. Neal & Mario were excellent to work w/ (especially when i walked in w/ a STEELER Jacket on ) lol, while waiting because of forgetting my checkbook at home, we chuckled & had some great conversation. In the end they worked it out so that we were able to take the vehicle home.. Our overall experience was terriffic. One piece of advice- (Don't forget your checkbook) Thank You, More

Outstanding sales service and commitment Found the vehicle I was looking for through AutoTrader so I set up an appointment with Peter Larson to drive all the way from Virginia to Maryland. Af Found the vehicle I was looking for through AutoTrader so I set up an appointment with Peter Larson to drive all the way from Virginia to Maryland. After arriving, I was greeted by a warm and welcoming group of staff inside a beautiful showroom. Furthermore, both Peter and Mario were an absolute delight to work with and the overall vehicle purchase experience was incredibly relaxed yet professional. As such, the dealership has more than exceeded my expectations and I would recommend it to anyone seeking a no-pressure sales experience with the best possible deals. More

Great service The car was exactly what we were looking for, and our experience was virtually zero-hassle. Everyone was friendly, professional, and we never felt pre The car was exactly what we were looking for, and our experience was virtually zero-hassle. Everyone was friendly, professional, and we never felt pressured or uncomfortable. More