Volvo Cars Seattle
Seattle, WA
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385 Reviews of Volvo Cars Seattle
Absolutely outstanding service from Navid and team. Thorough, proactive, and excellent communicators. And on the look out for both issues that might happen, and places where you can save or risk being Thorough, proactive, and excellent communicators. And on the look out for both issues that might happen, and places where you can save or risk being overcharged for unnecessary repairs. But why go anywhere else? More
Long waits despite making appointment. Went in for a simple tire rotation and oil change. Ended up needing brakes too. Service advisor asked to keep the car one more day because they h Went in for a simple tire rotation and oil change. Ended up needing brakes too. Service advisor asked to keep the car one more day because they hadn’t even started and were so behind so I agreed. They ended up keeping it for that whole day and then the weekend because they were closed. Certainly an inconvenience, but no call or update aside from me checking in is what I take issue with. If you need to keep the car, just give me a call saying that - especially if you’re keeping it all weekend! I’ve had this same issue with Volvo Seattle before since the ownership change. More
Volvo exceeded our expectations with our annual service. As per usual Navid was a great coordinator for this work and the loaner car arrangements. As per usual Navid was a great coordinator for this work and the loaner car arrangements. More
Amazing service and workmanship. Navid is always courteous and professional he went out of his way to help me out and took Volvo in for urgently needed repairs. Navid is always courteous and professional he went out of his way to help me out and took Volvo in for urgently needed repairs. More
No service appointments for weeks so I stopped by, because I knew the problem I had would require them to order a new part and I didn't want to wait 2 weeks just for them to look at the car and tell m because I knew the problem I had would require them to order a new part and I didn't want to wait 2 weeks just for them to look at the car and tell me I need to wait even longer. The person who helped me promised me that they'd order the part so by the time my appointment day came, the part would be there. Then I found out on the day of my appointment they never ordered anything, and the person was basically making up stuff to get rid of me. I went around and around the phone system, getting dropped off, transferred, etc several times. One nice guy really tried to help but he didn't have access to the scheduling system to fit me in, and promised that someone would call back so I could be scheduled for the earliest slot. I never got a callback. I'm going to give up on Seattle and going to Lynnwood. More
Purchase nightmare from end to end. After traveling 5 hours from across the state, my wife and I traded in our Highlander for an XC40 Recharge. When we finally settled on the right After traveling 5 hours from across the state, my wife and I traded in our Highlander for an XC40 Recharge. When we finally settled on the right vehicle, the day was ending so we waited until the next day to finalize the sale. On the next day, the paperwork was issued for the wrong VIN - something that wouldn’t have been addressed had i not done a full review before driving off the lot. Furthermore the car was not fully working, requiring an hour of shop time, nor fully charged, as I had asked them to do the night before. After a month passed, we had received no financing documentation from the lender to make payments. Trying to get a response from the dealer was impossible - 4 calls over 3 days were left unreturned as we grew increasingly concerned. It took intervention from Volvo Corporate for someone to finally answer our question - and assure us that the first month was paid at purchase, and I would receive the paperwork shortly. Except it wasn’t okay. A month later, we still hadn’t received the registration for our car, which was due to expire in a week. Our local licensing office couldn’t extend the registration. 4 more calls over 3 days, and still no calls were returned (including to the county auditor’s office!). Finally, a finance manager called asking us to resign the financing contract, indicating it was done incorrectly. He was unaware of the many other calls I had placed. While finally having a manager on the phone, i indicated i needed a new and final registration, as Washington law requires titling of a vehicle within 45 days of sale. On both phone and via an email message, I indicated I needed a registration so I could legally drive the car. An initial attempts to resign the revised paperwork (because of the dealer’s mistake) failed because the manager couldn’t properly use docusign. I returned the financing agreement he wanted signed, but he then never replied again. After setting a deadline of end of business the next day — and having communicated the same via phone and email - I received no response. I will have to drive 5 hours to Seattle next week to get this resolved. I can’t recommend this dealer. After my experience I have no confidence in their competence or ability to do their job. More