Volvo Cars Seattle

Quick stop-in, handled withbease My battery failed on me mid day. After getting a jumpstart, I stopped at Bob Byers, unannounced, to see if I could get my battery replaced. They took My battery failed on me mid day. After getting a jumpstart, I stopped at Bob Byers, unannounced, to see if I could get my battery replaced. They took my key, checked my car in, and 30 minutes later, I was on my way. Bob Byers always treats me like I’m their most important customer. I’ve always been satisfied with their service. More

Knowledgeable, professional and welcoming. Service dept employees are professional and can explain the mechanical issues in easy to understand manner without sounding condescending. Always a pl Service dept employees are professional and can explain the mechanical issues in easy to understand manner without sounding condescending. Always a pleasant experience. A+ for transparency! More

Service Adam is the best, he gives extra attention to customers needs. I appreciate his honesty and friendliness. The whole service department always exceed m Adam is the best, he gives extra attention to customers needs. I appreciate his honesty and friendliness. The whole service department always exceed my expectations More

Volvo XC 40 Purchase I was helped immediately upon entering the dealership and Kevin provided me with information on all purchasing options (2019 models, 2020 models, opti I was helped immediately upon entering the dealership and Kevin provided me with information on all purchasing options (2019 models, 2020 models, option and pricing, and overseas delivery) More

Worst customer experience of my life. We ordered a XC40 through Volvo Cars Seattle (formerly Bob Byers) in February. Our friends mentioned they did not have great experience with their se We ordered a XC40 through Volvo Cars Seattle (formerly Bob Byers) in February. Our friends mentioned they did not have great experience with their service dept. as Bob Byers, but we were optimistic new ownership would be better. We called in June to check on when our car might be delivered & they said they were planning to contact us soon because the car was misordered & they received a different model. We kindly waited weeks for them to find a way to fix this or make it better-- we even gave them options of how they might do this, because they did not seem to have a clue as to how to do do that. The manager, Connie, did not call us when promised and made no attempt to correct their mistake or apologize for their error (they just said "sorry you feel frustrated.") During these weeks, they never even re-ordered our car, so the potential delivery date got pushed back even more months. Their best solution was to refund our money so we could move on. We were so excited about this car & so heartbroken to have such an appalling customer experience. We waited 5 months and have no car. Connie & this dealer experience made me never want to drive a Volvo again. More

Lack of Service Called the Service Dept because I needed to get a tail light fixed. Lady who answered said she was busy with a customer and would call me right back. Called the Service Dept because I needed to get a tail light fixed. Lady who answered said she was busy with a customer and would call me right back. Left her my name phone number. Of course, she never called back, which didn't surprise me. Had poor results with this dealership before, but thot I would give them another chance. Silly me, to think they had improved. They don't even deserve one star. More

Excellent service department I have confidence that whatever the service, it will be done to my satisfaction. This has been the case since I started buying Volvos and having them I have confidence that whatever the service, it will be done to my satisfaction. This has been the case since I started buying Volvos and having them serviced at Bob Byers Ravenna Volvo for over 40 years. More

Great experience! This was my first time having my newer Volvo serviced at Bob Byers and it was a great experience. Navid was very friendly and helpful and made the who This was my first time having my newer Volvo serviced at Bob Byers and it was a great experience. Navid was very friendly and helpful and made the whole process a breeze. My car was ready on time and he explained everything that was done to it. Definitely coming back for service here and would recommend to friends. More

Redefining Dealer Service in Seattle I'm always getting strange looks from my colleagues when I tell them I get my service work done at my original dealer. Who is going to know my cars be I'm always getting strange looks from my colleagues when I tell them I get my service work done at my original dealer. Who is going to know my cars better than they? No one. I have never left a service visit confused, unhappy, or feeling lighter in my wallet than expected. More

Problem was found quickly. After the problem was found, it was repaired as quickly as possible given that the part had to be ordered. The car works perfectly now. After the problem was found, it was repaired as quickly as possible given that the part had to be ordered. The car works perfectly now. More