Volvo Cars Gilbert - Service Center

The customer service upon walking in is a very friendly, greeting not, including the beverage station, the snacks, and then all the sales reps walking around the dealership are friendly, engaging and asking greeting not, including the beverage station, the snacks, and then all the sales reps walking around the dealership are friendly, engaging and asking if you need anything Service department, Rick I’ve been working with him for years. He’s very engaging very communicative. Very informative on my product. I was just recently in for a battery issue and it was resolved. I look forward to being there again for my next oil change. More

Great dealership experience, only concern is the cost of repairs and several small annoying things like latch handles that impact functionality. Otherwise highly recommend repairs and several small annoying things like latch handles that impact functionality. Otherwise highly recommend More

the service was great all issues with my car where explained to me in detail Thank you explained to me in detail Thank you More

Rick and Michael are always helpful to me when I have my Jeep serviced. They make things painless and quick. I appreciate the fabulous service I receive. Jeep serviced. They make things painless and quick. I appreciate the fabulous service I receive. More

It is very frustrating to make an appointment for 7am when your car is not even looked at until noon. The reason I scheduled the appt. for that time was to ensure my daughter would have time to drive bac when your car is not even looked at until noon. The reason I scheduled the appt. for that time was to ensure my daughter would have time to drive back to Flagstaff for a final exam. Then to find out that the only reason for the check engine light is a faulty sensor. For this it cost over $1000. I know you guys are here to make money, but this is ridiculous. The first person I spoke with while dropping the car was Rick. He rudely told me that “we would be open in 15 minutes.” I proceeded to explain that I had an appointment at 7 and asked if I could just leave the key. We said, “Yes, I guess we can just give you a call”. As I was about to walk out, he asked my name and then proceeded to look up the appt. He then turned me over to Michael for check-in. Michael was reasonable enough to work with except I was unable to get ahold of him to find out an estimated completion time if I were to proceed with the suggested maintenance. My overall experience was not good. Basic reasons – Service representatives are not very friendly, Making the appointment and showing up on time for the appointment appears to be a waste of time, and lastly, the cost was not reasonable at all for the work completed. Volvo leaves customers with no choice but to pay these outrageous fees because of the proprietary scanning software, and without a fix, you can’t pass emissions. Thanks Volvo. More

Couldn’t believe the overall poor treatment of a customer who just spent over $70k on a new car from them. It started when we arrived @ our appointed time to pick up the car (had already paid a deposit a wee who just spent over $70k on a new car from them. It started when we arrived @ our appointed time to pick up the car (had already paid a deposit a week earlier). My husband pointedly asked if the car had been inspected. The salesman said it had. He was unable to explain anything about the car (it’s an EV). He told us to go to YouTube videos. In all, we were stuck waiting six hours for the car. Apparently, none of the paperwork had been done in advance & they were having printer issues. We left during rush hour. We pulled out onto busy Gilbert Road, and immediately had an issue. The car wouldn’t accelerate over 24 mph. Needless to say, this was an unsafe situation as cars sped around us. We limped back & waited 40 minutes for the car to be taken out of “repair@ mode, or whatever it’s called. After 3 months of ownership, the software had a failure. Without warning, the car went into “One Pedal” mode, the backup camera stopped working, and the a/c turned on full blast. The control screen had gone blank. Made it home & called the dealer. The service manager said he was down 3 techs & couldn’t get me in until Monday (this was Tuesday). He also said he had no loaners until March (this was 1/31). On Monday, we arrived & were told by the Service Manager that our appointment was on 2/23! IOW, in 3 weeks. This was the same person who set the appointment with my husband for 2/6. My husband has called to speak with the dealership manager twice (first time was related to Sales). Neither call was ever returned. Needless to say, we won’t be returning for Service & certainly never for a purchase. What’s sad about this is that this is my third Volvo. My previous two were bought @ Volvo of Lisle, where I was treated as a valued customer. I’ve since taken this new car to Courtesy Volvo. They are great! More

Make sure if you take you vehicle for repair service don't report your repair as accident with blank area to Carfax. Very slimy dealership do not go there !!!. don't report your repair as accident with blank area to Carfax. Very slimy dealership do not go there !!!. More

Had a horrible experience at this dealership. Brought my car in to get fixed, they told me I needed extensive work done right away. Took it to my mechanic that evening and he said nothing was wrong. Not onl car in to get fixed, they told me I needed extensive work done right away. Took it to my mechanic that evening and he said nothing was wrong. Not only were they dishonest, they were also very rude at this location. I drive out of my way to visit another dealership. More

Excellent service from Mike. He inspected the vehicle and explained what needed to be done and what did not have to be done. He stayed with the quote. The work perform from Mike. He inspected the vehicle and explained what needed to be done and what did not have to be done. He stayed with the quote. The work performed by the mechanic was great. Very pleased. More