213 Reviews of Volvo Cars Gilbert - Service Center
! Do Not Book A Service Appointment Here Until You Read This ! If you or one of your family members might be perceived as vulnerable to a predatory mechanic, do not let them book a service appointment a This ! If you or one of your family members might be perceived as vulnerable to a predatory mechanic, do not let them book a service appointment at Volvo Cars Gilbert unless they specifically request not to work Service Advisors, Judd Smith and Mitchel Ross. I will explain how Judd Smith and Mitchel Ross tried to scam me when I brought my car in for service. I want everyone reading to learn one way opportunistic and discriminatory mechanics/service advisors will attempt to take advantage of customers they perceive as uninformed. If you understand what Judd Smith and Mitchel Ross tried to do, then you will be able to avoid being scammed in similar ways at other service departments. Before I start, one last warning: If someone in your family owns a Volvo and is young, elderly/senior citizen, Black or a person of color, a single woman (or a woman showing up without her husband), or someone whose first language is not English..... DO NOT LET THEM SCHEDULE A SERVICE APPOINTMENT WITH JUDD SMITH OR MITCHEL ROSS. My car has only been serviced at Volvo Cars Gilbert since I purchased it. In the past I have always had positive experiences. This is because I've been fortunate enough to work with a service advisor named Michael Uchida. He is the only plain-dealing, straight-talking, respectful man working at their service department. In fact, I wonder whose decision it was in the first place to hire Judd Smith or Mitchell Ross. Here is what they did: I brought my car to Volvo Cars Gilbert because the driver-side, rear tire was flat (from a pothole). I had the very same tire replaced 6-9 months prior because it was punctured by a nail and couldn't be patched. For that replacement, I paid $0. At first, Judd Smith tried to tell me I did not have coverage for my tires. The finance department at Scottsdale Volvo sent a copy of my coverage contract via email and I showed it to Judd. He then said it only covered cosmetic repairs, so I told him to call them, and he realized he was wrong. So, as stated, I paid $0 for a brand new tire. Fast forward 6-9 months to this week, the same tire needs to be replaced. When I get to Volvo I give them my car keys, explain that I need the same tire replaced again and it should all be covered. Judd Smith is on the phone, so he just takes my keys and tells me I am good to go. I am sent an email with a work approval, which says that both rear tires actually need to replaced and submit approval. When I get to Volvo to pick up my car, Judd Smith tries to charge me the full price for parts and labor of two new tires (which is expensive on a Volvo). I explain to Judd Smith that I have coverage for that. Judd Smith replies, "We looked for your coverage and nothing showed up." I show him the same email/PDF from Volvo Scottsdale that I showed him 6 months ago. Again, he tells me that my coverage is only cosmetic. I make him call them, and they tell him he is wrong. Judd Smith tells me I still have to pay for the tires because I didn't let him know I had coverage before they performed the work. Here are the lies he and Mitchel Ross told me, which won't work if you remain steadfast and resolute that you will not pay, should you find yourself in the same situation: -Mitch and Judd threatened to put a mechanic's lien on my car if I didn't pay -Threatened to take the new tires off of my car and leave it tireless -I told them that I simply would not pay for their mistake, they told me I was banned from ever doing business at this Volvo location Judd and Mitchel told all kind of lies to get me to wear me down and get me to give up an pay. If I was an elderly woman, or a young kid, or wasn't able to instantly call my lawyer, I may have paid them for something I had already paid to be covered for. In the end Mitch admitted he was wrong. He didn't want to tell me his name. If working with Judd or Mitch, make sure you record the interaction on your phone More
Great service! !!! Always dependable and personable!!! Would not go anywhere else. I trust their recommendations!! !!! Always dependable and personable!!! Would not go anywhere else. I trust their recommendations!! More
Today’s customer service was the best I’ve received from this dealership thanks to Adam. He was patient, understanding and caring as well as handling all my service needs. A huge thank you to the service m this dealership thanks to Adam. He was patient, understanding and caring as well as handling all my service needs. A huge thank you to the service manager, Adam for helping me with my maintenance issue and loaner vehicle. Antoinette Harmon Thomas More
Always helpful, always kin but not condescending, always efficient and always, always honest. Its why, even though I am not longer under Volvo warrenty, I still keep coming back for service. efficient and always, always honest. Its why, even though I am not longer under Volvo warrenty, I still keep coming back for service. More
Terrific experience. ..Rick is great to work with. One of my best car buying experiences ..Rick is great to work with. One of my best car buying experiences More
feel like they didn't truly acknowledge my issues, low-key accused me of lying low-key accused me of lying More
Rick was great, willing to work me in with an unexpected issue and I felt cared for. issue and I felt cared for. More
Incredibly unsatisfied with the service. Took it in for a oil change and tire balance. Got the car back and the balance was worse then when I took it in. Took it back in, and they looked at Took it in for a oil change and tire balance. Got the car back and the balance was worse then when I took it in. Took it back in, and they looked at the car and tires again but told me it was the foam separating from the inside of the tire and there was nothing they could do. Took it to Discount Tire for a second opinion and they found that all 4 tires were separating. Disappointed that Volvo couldn't diagnose this and let me know, and instead made up a story about foam being in a set of Uniroyal tires (which never could have had acoustic foam/felt in them) when it could have affected the safety of the vehicle. More