Volvo Cars Gilbert

My experience purchasing my first Volvo went very smoothly. Robert, Iulian, and Michael were all wonderful to work with. I never felt pressured! Thank you for such a positive experience! smoothly. Robert, Iulian, and Michael were all wonderful to work with. I never felt pressured! Thank you for such a positive experience! More

My very first purchase of a Volvo was with Volvo of Gilbert and it was not a truly exceptional experience the management states they strive for. I would not recommend this dealership. My new X90 was Gilbert and it was not a truly exceptional experience the management states they strive for. I would not recommend this dealership. My new X90 was given to me with maintenance warning on, they have me chasing a promised first payment waiver check for months when per their form they were to take care of the first payment when my account was established. More

Couldn’t believe the overall poor treatment of a customer who just spent over $70k on a new car from them. It started when we arrived @ our appointed time to pick up the car (had already paid a deposit a wee who just spent over $70k on a new car from them. It started when we arrived @ our appointed time to pick up the car (had already paid a deposit a week earlier). My husband pointedly asked if the car had been inspected. The salesman said it had. He was unable to explain anything about the car (it’s an EV). He told us to go to YouTube videos. In all, we were stuck waiting six hours for the car. Apparently, none of the paperwork had been done in advance & they were having printer issues. We left during rush hour. We pulled out onto busy Gilbert Road, and immediately had an issue. The car wouldn’t accelerate over 24 mph. Needless to say, this was an unsafe situation as cars sped around us. We limped back & waited 40 minutes for the car to be taken out of “repair@ mode, or whatever it’s called. After 3 months of ownership, the software had a failure. Without warning, the car went into “One Pedal” mode, the backup camera stopped working, and the a/c turned on full blast. The control screen had gone blank. Made it home & called the dealer. The service manager said he was down 3 techs & couldn’t get me in until Monday (this was Tuesday). He also said he had no loaners until March (this was 1/31). On Monday, we arrived & were told by the Service Manager that our appointment was on 2/23! IOW, in 3 weeks. This was the same person who set the appointment with my husband for 2/6. My husband has called to speak with the dealership manager twice (first time was related to Sales). Neither call was ever returned. Needless to say, we won’t be returning for Service & certainly never for a purchase. What’s sad about this is that this is my third Volvo. My previous two were bought @ Volvo of Lisle, where I was treated as a valued customer. I’ve since taken this new car to Courtesy Volvo. They are great! More

I own two Volvos, a 2020 and 2021 and will always be a Volvo owner. I previously had a good experience at this dealership when it comes to service. When selling my car, the manager, Jon was extremely di Volvo owner. I previously had a good experience at this dealership when it comes to service. When selling my car, the manager, Jon was extremely disrespectful and dismissive with the first conversation I've even had with him. After asking him to counter my counter-offer, Jon refused to purchase my car, clearly out of spite, even when I was willing to negotiate. It was seriously so humiliating and I will never purchase anything from this dealer as long as this man is the manager. Also, this dealership has almost no inventory even before COVID so if you want to purchase a decent car, don't go here. More

Very relaxing experience instead of a high pressure “car dealer” experience. We had never really considered a Volvo but we’re in the Gilbert Rd motorplex area checking out all cars and were pleasantly surp dealer” experience. We had never really considered a Volvo but we’re in the Gilbert Rd motorplex area checking out all cars and were pleasantly surprised with what we found. Chance Thomason answered all our questions honestly, and if he wasn’t sure he went and got the answer. Everyone at the dealership including the Manager Russ were very pleasant. Thoroughly enjoyed the entire experience! More

This has been, by far, the easiest car buying experience I have ever had. Michael A was quick, responsive, accommodating, and respectful of my time restrictions. The entire process from the test drive to pu I have ever had. Michael A was quick, responsive, accommodating, and respectful of my time restrictions. The entire process from the test drive to purchase and driving off the lot, was less than 2 hours. The Volvo finance specialist, Marie, was friendly and knowledgeable. I would definitely buy here again and I will tell everyone I know about this dealership. More

Ron and Maria made my transaction seemless! Super friendly and efficient. Made for a good buying experience and were able to meet my car purchasing goals! friendly and efficient. Made for a good buying experience and were able to meet my car purchasing goals! More