Volvo Cars Bellevue

They were professional and listened to what our needs were and did everything to complete the deal. Thanks to all all staff that participated in this transaction. were and did everything to complete the deal. Thanks to all all staff that participated in this transaction. More

The car buying experience is never fun, and our experience at Volvo required a lot of negotiation before we arrived at a price that achieved our objective. If Volvo required exceptional customer se experience at Volvo required a lot of negotiation before we arrived at a price that achieved our objective. If Volvo required exceptional customer service of its staff, with an emphasis on professionalism and determining customer needs (versus dealer financial objectives), then they would have a clear competitive advantage over their competitors. To these points, we dealt with multiple individuals during the car buying experience, with no clear explanation as to the rationale for the change in personnel, and the initial price offering was significantly higher than the sticker price due to add-on’s that were neither requested nor wanted. Our final negotiated price was only achieved when we had declined to take the ‘final’ offer and were walking off the lot. So all in all, our experience at Volvo was stereotypical of the consumer concept of auto dealers. More

Great experience buying our 2021 pre certified xc90 recharge. Adrian was great to work with recharge. Adrian was great to work with More

Don did a great job of working with us on the purchase of my son’s first car! my son’s first car! More

We had an excellent experience test driving and purchasing a car. Thank you, Ali! It was delightful having you guide us through the process. purchasing a car. Thank you, Ali! It was delightful having you guide us through the process. More

I usually don't write reviews, but I felt compelled to share my recent car-buying experience, particularly after purchasing my recent 2024 Volvo XC40 Ultimate. Although I'm thrilled with the vehicle itsel share my recent car-buying experience, particularly after purchasing my recent 2024 Volvo XC40 Ultimate. Although I'm thrilled with the vehicle itself, the process of buying it from Volvo of Bellevue, part of the Swickard auto group, left much to be desired. Having bought various cars over the years, ranging from budget-friendly to high-end luxury models, I've seen my fair share of dealership dynamics. Unfortunately, this experience was notably subpar. Communication was consistently poor throughout the process. Despite placing a downpayment, the dealership struggled to even locate my vehicle at times. They also attempted to push expensive "protection packages" without providing clear documentation of what was included or how it would be applied. The finance manager employed high-pressure tactics to sell pre-paid maintenance and extended warranties, which did not sit well with me. What disappointed me the most was the lackluster customer service that didn't seem to match the premium quality associated with Volvo. In the past, I've had smoother and more transparent experiences at dealerships selling less expensive models. For anyone considering a Volvo, especially in the Bellevue or Seattle areas, I would recommend looking for alternatives outside of the Swickard auto group, as both their locations seem to struggle with these issues. More

Everything was excellent except for the incredibly elevated cost. I am happy with punctuality and the state of the car when it was returned. elevated cost. I am happy with punctuality and the state of the car when it was returned. More

Upgraded and an improvement on the previous interior decor. Service was relatively quick and clean decor. Service was relatively quick and clean More

Outstanding and courteous service. Everything was done in a timely matter. The location is convenient, much better than the Seattle dealership Everything was done in a timely matter. The location is convenient, much better than the Seattle dealership More

Lindsey in service made the difference. A business is only as good as those that represent it daily. Lindsey excels at customer service. A business is only as good as those that represent it daily. Lindsey excels at customer service. More