Volvo Cars Bellevue

Great Service! Reese provided top notch service and communication and was able to get our service complete on short notice. communication and was able to get our service complete on short notice. More

The one recommendation would be to reduce the wait time at vehicle check in, There was no meet and greet just people standing at the Service doors. If your check is 10;15 should be 10;45 to complete the ch at vehicle check in, There was no meet and greet just people standing at the Service doors. If your check is 10;15 should be 10;45 to complete the check in process. When I made the appointment I explained exactly what I needed done. Advisor said there were no notes, so I had to repeat my service request again. Also I was asked if I wanted a car wash, but this was not done. If there isn’t going to be a car wash don’t ask if you like one. More

For the most part I was pleased however I had to come back the following day to fix a problem that I did not come in with. I waited for 1.25 hours in the waiting room before asking on the status. At that back the following day to fix a problem that I did not come in with. I waited for 1.25 hours in the waiting room before asking on the status. At that point I was given a loaner. That was a waste of time. They asked if I wanted my car washed. I said yes. My car was dirtier than when I dropped it off with water spots and dust. I went straight to the car wash when I left the dealership. Reece and staff are very nice. A bit of frustration, that’s all. More

Excellent dealer, amazing people, all of them are super supportive and helpful, clarified all my queries with patience and smile. Had a great experience!! Thanks. 😊 supportive and helpful, clarified all my queries with patience and smile. Had a great experience!! Thanks. 😊 More

The service department for this dealer is excellent, courteous and thorough. My wait time was reasonable and the location is within 20 miles of my residence. courteous and thorough. My wait time was reasonable and the location is within 20 miles of my residence. More

Searched and researched to find this car. Bellevue Volvo and Ross provided superior knowledge and real service. I came from out of town and we were in and out quickly. and Ross provided superior knowledge and real service. I came from out of town and we were in and out quickly. More

The buying experience was as classically miserable as anyone has ever experienced. Sales representative was disorganized; finance representative was slow and didn’t know what he was doing. The straightfo anyone has ever experienced. Sales representative was disorganized; finance representative was slow and didn’t know what he was doing. The straightforward purchase took over 4 hours. At least they got the VIN wrong on the original paperwork, so that had to be done over. I had higher hopes for service. With a little over 2500 miles and 6 months ownership under our belt, a crack developed in the windshield in front of the lane assist cameras while the car was parked overnight. We had purchased the windshield insurance, and scheduled a replacement coincident with the first scheduled maintenance (2 week lead time). We brought the car in, but when it was time to pick it up, we were told the subcontractor had canceled the replacement appointment. We left the car there for another week. When it came time to pick up the car, we were told the Volvo replacement windshield had not come in yet, so it wasn’t done yet. We’ll have to bring it back AGAIN. Let’s just say I will be looking for another dealer. We love the car, but as a 40+ year Volvo owner, Swickard is not measuring up to the standard we’ve experienced elsewhere. More

Excellent communication in the Service Department! Arrived at scheduled appointment and driver was available to coordinate perfectly with our other appointment. Everything was handled promptly & court Arrived at scheduled appointment and driver was available to coordinate perfectly with our other appointment. Everything was handled promptly & courteously. They didn't have time to clean car and offered a Brown Bear car wash! Wonderful! Thank you. More

Do not use Volvo of Bellevue! I took my car in for a regular service- long story short, they switched my car for someone else’s. They gave me the key and said have a great day... But it was not my car. regular service- long story short, they switched my car for someone else’s. They gave me the key and said have a great day... But it was not my car. Who knows what they serviced on that car?! Or how wrong that was. Once MY car was finally found, it hasn’t been serviced and I had to wait 3 more hours. Ridiculous. You cannot trust this dealer. More

The purchase my new XC 40 was made on Memorial Day. The dealer was super busy that day so there was a little bit of a wait and the sales department was super apologetic. They were able to to provide me two dealer was super busy that day so there was a little bit of a wait and the sales department was super apologetic. They were able to to provide me two cars to test drive, and they answered my questions to help me decide on what car model I wanted. The staff was friendly, attentive, and very knowledgeable about the cars. They had the car detailed for me, my financing was speedy, and I was able to drive it home that afternoon! I would recommend the dealership to others when purchasing a new car. More