Volvo Cars Bellevue

Called three times about my last service in one week, the “service adviser” was always busy “to help other customers”. They promised to call you back as soon as they can, but nothing happened. They skipped t “service adviser” was always busy “to help other customers”. They promised to call you back as soon as they can, but nothing happened. They skipped the complementary car wash without any explanation, BTW. Very disappointed, thinking moving to anther dealer. More

They are very professional. Today I dealt withJonnie and They are very professional. Today I dealt with Jonnie and she was very helpful and told me exactly what my choices were. I opted to make a new appo They are very professional. Today I dealt with Jonnie and she was very helpful and told me exactly what my choices were. I opted to make a new appointment so I could leave my car in the shop the whole day. More

Never return phone calls. Sales manager provided no solution. Whole car purchase was classic ‘wear down the customer’ routine. Sold, forced really, xtra coverage that is then not honored. solution. Whole car purchase was classic ‘wear down the customer’ routine. Sold, forced really, xtra coverage that is then not honored. More

I had to replace rotors. They got me a loaner car (this time, a rental car from Enterprise) and got the rotors done in time. time, a rental car from Enterprise) and got the rotors done in time. More

I bought a 2018 hybrid xc90 that had so many issues within the first 4 months that I was very upset. The service manager worked with me on the car and then helped me with the sales team to move me int within the first 4 months that I was very upset. The service manager worked with me on the car and then helped me with the sales team to move me into another car. They put me in a 2021 with 11,000 miles dealership loaner and split the lost so I only paid 1,500 more. Not many dealership would do this!!!! I Honest dealership that stood behind their car and made the situation right. I can not recommend them enough!!!! This situation could have gone so wrong for me and I could have lost 15,000 dollars. I can not express how much I appreciate what they did!!! Great service manager, great general manager and great sales person Andrew. More

The process is efficient and the service folks are great. I really appreciate the shuttle also. I really appreciate the shuttle also. More

Extremely helpful repairs department! I have not purchased a car from them. Germaine was great! purchased a car from them. Germaine was great! More

The entire buying experience was a pleasure. Ross and Mac were great and made things easy. were great and made things easy. More

Put us on hold while trying to arrange shuttle for 20 minutes before we decided to hang up. Called back and left a voice mail. When they finally got back to us there was no apology or acknowledgement of minutes before we decided to hang up. Called back and left a voice mail. When they finally got back to us there was no apology or acknowledgement of the delay or wasted time. Check-in was slower than normally experienced with other Volvo dealers. More