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Volkswagen of West Islip

West Islip, NY

3.9
70 Reviews
VW of West Islip - Mission, Vision, and Values Our Mission and Vision VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust. We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care. What This Looks Like Valuing Every Customer’s Unique Needs Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options. Active Listening: Training staff to attentively address customer concerns without rushing. Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations. Clear Communication: Avoiding jargon and ensuring customer understanding. Proactive Follow-Ups: Ensuring satisfaction post-sale or service. Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options. Customer Feedback Integration: Regularly improving based on feedback. Working Tirelessly to Exceed Expectations Attention to Detail: Impeccable vehicle preparation and quality. Proactive Problem-Solving: Addressing potential issues early. Speedy Responsiveness: Prompt replies to inquiries. Surprise Extras: Offering perks like car washes and loyalty discounts. Consistent Follow-Through: Keeping promises and ensuring satisfaction. Empowering Employees: Training staff to exceed customer expectations. Continuous Improvement: Refining processes and investing in innovation. Community Engagement: Strengthening customer bonds through local initiatives. Offering Exceptional Service and Reliable Vehicles Exceptional Service Welcoming Environment: Clean and comfortable dealership spaces. Transparent Processes: Clear pricing and financing explanations. Customer-Centric Training: Skilled staff for tailored recommendations. Convenient Options: Online scheduling, at-home test drives, express services. Comprehensive Support: Assistance throughout the customer journey. Service Excellence: Quality maintenance by factory-trained technicians. Reliable Vehicles Thorough Inspections: Rigorous checks on all vehicles. High-Quality Standards: Partnering with reputable manufacturers. Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles. Vehicle Transparency: Detailed history reports and open discussions. After-Sale Support: Extended warranties and roadside assistance. Technology and Features: Cutting-edge safety and efficiency features. Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
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130 Sunrise Hwy

West Islip, NY

11795

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Showing 70 reviews

March 28, 2024

This dealship is the best . I give them ten . Especially Pablo Courtade in Sales and leasing Consultant . Love my New 2024 Atlas Crosssport. My first Altas was leased now my sec More

by Lisa21otero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2024

They had a car I was interested in. Communicated with folks there the whole week. Set up an appointment on Saturday. Sent a mechanic to check out the car. I spent about $250 for the ser More

by angelo.louis.garcia
Recommend Dealer
No
Employees Worked With
Dean Casamassima
March 26, 2024

Oddly enough I purchased a Camaro SS (must have been a trade in) from this Dealership. It was the right car at the right time in the right place. The Staff was friendly, and my salesperson, Dean, was very More

by Sparioch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Casamassima
March 19, 2024

I have bought many cars in my life, (about 1 car every 2 years) and I have never been met with a salesmen that I can truly trust until I met with Miguel Moreno. He went ABOVE and beyond for me and got me an More

by EmLaRocca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Eiermann, Jared Varnadore
March 13, 2024

Dropped my vehicle off to be serviced due to check engine light being on the vehicle. Mind me a purchased? It less than 3 months prior was sold and extended warranty and it was told after they looked at the More

by joe196904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe, the service manager and his employees
February 26, 2024

Miguel was easy to work with and very accommodating. The process of leasing the vehicle, however, was painfully slow. In total, it took about 5 hours at the dealership which was less than ideal. More

by be
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Miguel Moreno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Varnadore
January 23, 2024

Miguel was a pleasure to work with! To be honest, we had been there 2 times and sat with 2 different salesman. We were getting ready to walk out and go to a different dealership and Mig More

by JERACHAEL.LEE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pablo Courtade
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hotton
January 10, 2024

Miguel Moreno was great and extremely helpful. So professional and kind. Such an easy experience. More

by Pooksta1298
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2024

Run, don't walk away from this dealership. The Finance manager is a liar. The terms I was told and agreed to verbally were not the terms they put on the contract. I had a huge fight with them More

by SUSIED723
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Calabrese, Jared Varnadore, Mark Hotton, Arthur Early
January 09, 2024

Miguel made the process of buying a car very easy. He exceeded our expectations and represents a true salesman who wants the best for his customers. I recommend Volkswagen of West Islip to anyone look More

by peter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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