Volkswagen of West Islip

Will be filing a complaint with the BBB. Shady business practices, wish I had checked their reviews before I got involved with them, bought a 2020 SUV that was for $32,898 on 6/3 never got t Shady business practices, wish I had checked their reviews before I got involved with them, bought a 2020 SUV that was for $32,898 on 6/3 never got the complete paperwork spoke to the sales manager, other managers and was told what I signed, now I hate a car that l loved because of rude and dishonest people. More

I worked with Pablo who was an absolute pleasure. And very honest and not pushy unlike other dealers. I will For sure be a customer whenever looking for a car. The manager was a pleasure as well. And very honest and not pushy unlike other dealers. I will For sure be a customer whenever looking for a car. The manager was a pleasure as well. More

By far the worst dealership I have ever dealt with. I bought a used jeep from them two years ago. Within the first 3 months the transmission went. Within the first 6 months the engine went. I finally h I bought a used jeep from them two years ago. Within the first 3 months the transmission went. Within the first 6 months the engine went. I finally have someone lined up to replace the engine and I have never gotten my license plates so I can't register it and AAA won't tow an unregistered vehicle. More

This is our 6th VW from this dealership. Our sales rep Shoumeer was AMAZING! He was so knowledgeable of each model and trim it made our decision super easy. He was friendly, quick and to the Our sales rep Shoumeer was AMAZING! He was so knowledgeable of each model and trim it made our decision super easy. He was friendly, quick and to the point! Shoumeer worked with us to make our payments affordable in this crazy market. We then sat with John in Financing and he again was knowledgeable and friendly. John was thorough and answered all of our questions. We are so happy with our 2022 VW Atlas! Thank you VW of West Islip! More

With a 4 hrs drive ,I really liked the car which I bought on 05/05/22 ( VW atlas) , However, I am extremely disappointed with the purchase experience with Shoumeer (Sales) as were there a lot of commu bought on 05/05/22 ( VW atlas) , However, I am extremely disappointed with the purchase experience with Shoumeer (Sales) as were there a lot of communication gap still not addressed . Here are my open concerns. 1. As per CPO certification checklist, both keys need to be handed over to customer. I haven’t got any response regarding ETA when the second key will be available. 2. While I was driving back home after my purchase ,at speeds more than 60 miles/ hr there was a heavy vibration on steering wheel when the brakes are applied. Possible warped out rotor/ brakes! 3. There is a deep scratch and a ding which were already discussed and it’s been agreed that it will be fixed . 4. Suspension feels noisy and lose. Doesn’t feel like it absorbs the impacts. I do have follow up appointment on 05/16 to address above concerns .. This review will be continued after the scheduled appointment.. More

Gergg Was A great help to me. he was knowledgeable and straight to the point. the whole process was quick and easly. Thanks Gerg he was knowledgeable and straight to the point. the whole process was quick and easly. Thanks Gerg More

Ask for Pablo, he is the best! He is amazing and makes the process really smooth. He goes above and tries to help as mush as possible. Great service and they know they’re stuff. the process really smooth. He goes above and tries to help as mush as possible. Great service and they know they’re stuff. More

I would recommend Volkswagen of West Islip my sales man is Greg Spiciati is was fabulous professional he always answers all my questions and concerns I would recommend him to everyone and I’m going to. T is Greg Spiciati is was fabulous professional he always answers all my questions and concerns I would recommend him to everyone and I’m going to. The dealership is beautiful all the employees were very polite and professional as well. I am a repeat lease owner for the 4th time! More

Dealership trades in all they stereotypical “car salesman” tropes. One of the most flagrantly dishonest bait and switches I’ve fallen for in a long time. After making an appointment and receivin salesman” tropes. One of the most flagrantly dishonest bait and switches I’ve fallen for in a long time. After making an appointment and receiving close to a dozen confirmation texts, I was made to wait around an hour by the salesman who must happen to get all the text leads. Other salesman were free yet he insisted I wait for him. In the meantime I did test drive a nice Tiguan. It was rushed back via text only to be made to wait, again, while other associates just milled around. When the salesman showed me numbers, having not even yet ran my credit, the costs to lease a modest suv were more expensive, by hundreds of dollars per month, than the BMW I’m currently in. Flat out was told “corporate advertises deals and specials that we simply do not accept”.” I was nothing less than insulted for the lack of respect for my intelligence and time. More

Shady business practices. Went to purchase a pre-owned car and had to walk away, even though we loved the car. They reneged on warranty and kept trying to upsell extended warranty after repeated refusals car and had to walk away, even though we loved the car. They reneged on warranty and kept trying to upsell extended warranty after repeated refusals. They then add 2,points to the finance rate as they get rebates from the bank. They also increased the price $5000 and claimed we saw the internet price and had to finance with them. This seems a common practice. Don't waste your time More