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Volkswagen of West Islip
West Islip, NY
146 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 146 reviews
September 19, 2025
I would avoid at all costs. I called to confirm pricing before driving to the dealership and was told they would honor the Cars.com cheaper listed price versus their website. I I called to confirm pricing before driving to the dealership and was told they would honor the Cars.com cheaper listed price versus their website. I was later hung up on while trying to figure out why the price is $5,000 higher than the online listing without tax. Once there they would not honor Cars,com price until Joe the manager got involved who was helpful. After negotiating the price for hours which was filled with small print and hidden charges (a $1995 payment, $695 dealer prep fee $900 reconditioning fee and another ~$300 in dealer processing fees) they tried to sneak all the money back in at the end and claimed they made a mistake and forgot to remove the down payment. At the financing stage a rude manager knowingly lied to me multiple times stating the loan isn't amortized interest because it's a "simple interest loan" and that longer term loans are lower interest rates and forced us into a 72 month term for a higher kickback to the dealership. Tried to say he can't run the numbers again for a 60 month term because it will hurt our credit knowing that hits are compiled into one inquiry within a specific time frame. After all this he also tried to force a extended warranty and continued to state WE are wasting his time..... More
by CARBUYER
Employees Worked With
I won't list their names
August 29, 2025
Where to start? Not at Volkswagen of West Islip. Do not purchase a vehicle from this dealership. They are not honest and not kind. So it has been 5 months since Not at Volkswagen of West Islip. Do not purchase a vehicle from this dealership. They are not honest and not kind. So it has been 5 months since I have bought my Jeep from Volkswagen and if I could do it again, I would never do it. I have yet to receive my key fob that I should have gotten before I drove the car off the lot. I do not have a key to enter my vehicle and any time I ask for it, my request has been ignored. I already need new tires, (which the car could have used before I bought it) and the oil change that I was promised would be paid for has been paid for by me, out of pocket. When I first arrived at VW, I was brought into the office and told I was VIP. What a crock of...I do not, and have never felt like VIP. The thing is, I should have known better than when I first came in and the car that they had listed wasn't on their lot, but I stayed anyway. It only got worse from there. The salesperson who I dealt with, let's calle him David, said all the right things, but it was all xx. After I purchased the vehicle and driving off the lot, the car would not go into drive not once but multiple times and I was almost stranded at work at midnight on the night that I drove the car off the lot. The sales team was less than responsive (thank goodness for their service reps). It stayed in service for a week and while I was grateful for a loaner car, this was not the car I came in to purchase. David also let me know that since I wasn't able to negotiate the price of the vehicle that he would pay for my oil changes. And then, instead of actually following through on this, he does not respond and then gaslights me into thinking I am wrong for asking what I paid for. Save your time and your money and go somewhere that does not treat their customers like absolute garbage. I would like my key fab for my car and do not feel as if I should have to drive to the dealership to get it. I would also like my oil changes paid for as promised, but that does not look like its going to happen either. I have never met people with less integrity than the salespeople of Volkswagen. Go elsewhere. Go anywhere else More
by B
Employees Worked With
David Fyffe
August 20, 2025
Stay far away they sold us a used car that has a blown transmission and will do nothing to rectify the situations. We took it there and they said it was fine took it to another place the transmission is b transmission and will do nothing to rectify the situations. We took it there and they said it was fine took it to another place the transmission is blown. No call backs they are all skimmers . Save your time and money More
by Ls
August 06, 2025
Great experience, everyone working there was respectful and courteous. Understood circumstance in buying my 1st car. Process was simple and flawless. This dealership was a pleasure working with, especially and courteous. Understood circumstance in buying my 1st car. Process was simple and flawless. This dealership was a pleasure working with, especially Pablo who handled the entire deal from beginning to end. Shout out to Jonathan in Finance too. Thank you gentlemen for making a teenager super happy with her 1st purchase. Excellent learning experience. More
by KC
July 12, 2025
Terrible experience at VW of West Islip! !! I rated a 2 star because the salesman Greg tried to lead us in the right direction- I think. . The finance dept did all they could to trick my s !! I rated a 2 star because the salesman Greg tried to lead us in the right direction- I think. . The finance dept did all they could to trick my son and us into paying more at lease signing $6100 vs the around $3k mentioned when we were first looking at the car to lease. My son decided to return the car because he felt like he was being robbed At that point they change the fees to $4k so they wouldn’t lose the deal. This was after my husband got very upset. It took at least 2 hours of very confusing number playing. They left overwhelmed but confident that all was straighten out. My husband asked for a paper invoice they said no we email, even though the day before they had a paper one. When they got home we looked at email. I realized that they changed the original agreed seller price from approximately $37,500 to $40,360 which is more than the MSRP. We also noticed that we paid part of the lease + taxes for a 0 down transaction. I called and a left message to rectify this with John or Sean in finance. No one has called me back. We felt so stressed over this. My son’s first experience or lesson of a car dealership deceiving, and lying to close a deal. More
by DQ65
July 07, 2025
John was very transparent and made sure we got the deal we wanted! I would recommend him to anyone we wanted! I would recommend him to anyone More
by Msgoodhair
Employees Worked With
July 03, 2025
This dealership is above and beyond the best! The staff are professional, respectful, polite. I will never ever go anywhere else when in the market for a car. I've been to dealerships over my The staff are professional, respectful, polite. I will never ever go anywhere else when in the market for a car. I've been to dealerships over my years and it was so great to find this one, where I was treated like a valued person and customer. Salesperson Pablo is amazing. He listened to me, knew what I was looking for, and found the car that I wanted that I thought was best for me. He answered all my questions completely. Sean was equally amazing. He explained everything and answered my questions. He was polite, professional, and patient. More
by Helen Mara
June 27, 2025
If you are looking for a trustworthy honest and caring salesman please be sure to speak with Pablo. He went above and beyond to make sure my family was satisfied and was laid-back and welcoming. Pablo to salesman please be sure to speak with Pablo. He went above and beyond to make sure my family was satisfied and was laid-back and welcoming. Pablo took his time to explain everything he possibly could to us, and he did not leave a single detail out. He was fast, paid attention to every detail, he was patient with us, and answered every question we had. He knew exactly what we were looking for even when we weren’t sure. We could not be happier with our experience. Everyone dreads car dealerships and salesman, but if you want a friendly experience, and you want to sit with someone that won’t take advantage of you or your wallet please go see Pablo, I promise it will be the best decision you ever made. More
by Briannastirling18
Employees Worked With
June 24, 2025
If you are looking for a Volkswagen, VW West Islip is the place to go. This was my second time working with them. I was lucky enough to work with Pablo Courtade and Sean Rickard. Both extremely knowledgeabl place to go. This was my second time working with them. I was lucky enough to work with Pablo Courtade and Sean Rickard. Both extremely knowledgeable, professional and beyond friendly. With everyone's busy schedules, finding time for car shopping can be a challenge, but this team made the process incredibly quick and seamless saving time and hassle while still providing a great selection. This was definitely by far my best experience. More
by Jvalenti
June 20, 2025
I had a fantastic experience working with Pablo at Volkswagen. From the moment I walked in, he was friendly, knowledgeable, and genuinely listened to what I was looking for. Pablo made the car-buying Volkswagen. From the moment I walked in, he was friendly, knowledgeable, and genuinely listened to what I was looking for. Pablo made the car-buying process smooth and stress-free, answering all my questions with patience and professionalism! I never felt pressured, which I really appreciated. Pablo went above and beyond to make sure I was comfortable and confident in my decision. I highly recommend Pablo to anyone looking for a new or used car—absolutely top-notch service! More
by Gvalela1231
Employees Worked With
