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Volkswagen of West Islip
West Islip, NY
162 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 162 reviews
April 26, 2026
All I can say is ask for Evan Roth. This exceptional young man is knowledgeable and wise beyond his years. From first hello, you will clearly see he has a bright future ahead of him. Th This exceptional young man is knowledgeable and wise beyond his years. From first hello, you will clearly see he has a bright future ahead of him. The entire team elevates this dealership to levels you must experience to fully appreciated. Because of the level of professionalism and the connection on a personal level. He explained and showed us in detail why Volkswagen is the safest and most luxurious car on the road. He opened the hood and pointed out the safety features and innovative engineering built into these cars, I was truly left speechless. Volkswagen of West Islip went above and beyond Any expectations to show us we're not just customers. This was people caring for people. In a time where everything seems uncertain, it's comforting to know people of this caliber still out there. Go see Evan for your new or preowned car. Thank you again :) More
by TJ
Employees Worked With
April 14, 2026
They don’t listen or read what you say. They’re pushy to “come in come in come in”, especially Kate Jordan in BDC sales. She’s ridiculous and the complete opposite of a pleasure to work wit They’re pushy to “come in come in come in”, especially Kate Jordan in BDC sales. She’s ridiculous and the complete opposite of a pleasure to work with. More
by raven
Employees Worked With
Kate Jordan
April 12, 2026
I needed a newer vehicle, but wasn't interested in buying a surprise package off the street. At the same time, I also wasn't excited about visiting a dealer. Pablo at West Islip Volkswagen made the process g a surprise package off the street. At the same time, I also wasn't excited about visiting a dealer. Pablo at West Islip Volkswagen made the process go smoothly. He's patient and pleasant, and willing to explain along the way. Thanks Pablo, I'm enjoying my ID4. More
by iamdegman
Employees Worked With
April 08, 2026
I had a great experience buying here! Evan was fantastic to work with and made everything smooth. It is refreshing to visit a dealership where you feel like you are dealing with actual hu Evan was fantastic to work with and made everything smooth. It is refreshing to visit a dealership where you feel like you are dealing with actual humans who care, rather than just "salespeople." They treat you with respect and honesty throughout the entire process. Highly recommended! More
by B Spiz
Employees Worked With
March 29, 2026
Very awesome experience! John was kind, knowledgeable, honest and helped me get the perfect car for my daughter. Highly recommend working with him. John was kind, knowledgeable, honest and helped me get the perfect car for my daughter. Highly recommend working with him. More
by Sarah.gounaris
March 07, 2026
John L did a great job, happy with my deal and car . I recommend him to everyone. I recommend him to everyone. More
by Flanaganj
Employees Worked With
February 18, 2026
WSent to look at a used Pickup with a nice online price. They had a surprising 2500 reconditioning fee so the deal was right around the Kelly blue book price of 22000. I had a trade in which they low balled They had a surprising 2500 reconditioning fee so the deal was right around the Kelly blue book price of 22000. I had a trade in which they low balled me (Kelly Blue book value of 11500 and they offered me 6500). I said no and then they said it was in an accident and needs new tires. The tires are fine and yes accoring to carfax it was in an accident with with no reported damage. Meanwhile the pickup I was looking at was in a moderate accident with a lot of damage (again according to carfax). The sales manager was not trustworthy and instead of lowballing them an offer for the pickup I walked out. Be wary when you go there. More
by Scott
February 02, 2026
John L was amazing to work with and although the process was a little long he really made us feel comfortable and cared for. We would highly recommend John L. to all of our friends for the near future ! And was a little long he really made us feel comfortable and cared for. We would highly recommend John L. to all of our friends for the near future ! And anyone buying a car for the first time , he really makes it that easy. It was a pleasure having him as our salesman! More
by Meredith&Gabriel
Employees Worked With
January 31, 2026
John L was amazing to work with. He was very efficient and knowledgeable. I highly recommend him to anyone buying a car. I’ll be returning to purchase my wife a car next ! This purch He was very efficient and knowledgeable. I highly recommend him to anyone buying a car. I’ll be returning to purchase my wife a car next ! This purchase was a smooth transaction and a great deal! More
by Cduffy7815
Employees Worked With
January 18, 2026
From beginning to end my experience with Volkswagen of West Islip, sunrise imports was terrible. Let me just start by saying, I was looking for a very specific car across the entire country and unfortunat West Islip, sunrise imports was terrible. Let me just start by saying, I was looking for a very specific car across the entire country and unfortunately, this was the only group that had the exact car that I wanted. From the general manager, Vito never calling me back, never following up on anything, to the sales people lying, and telling you that even if I was to walk in and pay cash, I would have to go through their financing. You see it over and over on the reviews where they try to tell customers that the only way they can sell you a car is if you use their financing. That obviously isn’t the truth, in the packet as you’re signing everything you have to sign off on a form saying that your own financing was available. At this point, my credit was already ran, and everything was already done, so I didn’t want to go through the hassle of using my own financing, instead I just refinanced everything as soon as I got the car, making sure that the dealer never got any credit for using their Ponzi scheme bank Another issue I had was I bought this car out of state and had a company do a full inspection. Upon inspecting it, they never noticed the passenger fender was damaged, and after I received the car and transport, the transport company confirmed the front fender piece was damaged upon pick up, and the car dealer cannot prove in any pictures that it was already damaged when they had it. The company that I hired to do the inspection told me that if they missed it, they would claim it under their insurance, so I reached out to Volkswagen of West Islip 15 times just to get the original pictures so I can prove to the car inspection company that the damage was already there and they just happened to miss it so they can pay for it with their insurance. The fact that nobody at Volkswagen of West Islip would even respond to me, makes me feel that this damage happened between the time that I bought it, and when the truck picked it up and Volkswagen of West Islip should have their insurance pay for it. They never disclosed there was only one key, this is a total cost of about $1000 to order a new one and have it programmed. I know when the person traded the car into them they knocked them down on the price because it was missing a key fob, and they hid the fact from me that it didn’t have the extra key fob. It only came with one whenever car comes with two. So between the damage on the car fender, being absolute liars about using their financing, and missing the key fob, I don’t see any other way to resolve anything with horrible dealers like this other than a civil lawsuit More
by j.levine82
