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Volkswagen of West Islip
West Islip, NY
102 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 102 reviews
May 12, 2025
Awesome Dealer Pablo is the best. Made it happen for me. More then grateful and happy with him For my raptor. Def check him out. Made it happen for me. More then grateful and happy with him For my raptor. Def check him out. More
by Miggzlayo
Employees Worked With
May 12, 2025
Pablo was an excellent salesman. Everything went smoothe He explained everything ver well. I would recommend him to all. Everything went smoothe He explained everything ver well. I would recommend him to all. More
by DAVEEN0
May 12, 2025
Pablo Was an excellent salesman. He explained every step of the way was very helpful for my questions. I highly recognize him. He explained every step of the way was very helpful for my questions. I highly recognize him. More
by DAVEEN0
Employees Worked With
May 10, 2025
Marcin Malachowski! He gives us top notch service every time!. Always goes above and beyond! He's patient and kind. Keeps you informed and takes the time to explain each He gives us top notch service every time!. Always goes above and beyond! He's patient and kind. Keeps you informed and takes the time to explain each process. The service teams is also awesome. I love that they provide you video of exactly what they're doing to your car. I've never got this kind of service anywhere else. VW goes above and beyond for their people and I love them for it! More
by lashaunsmith9906
Employees Worked With
May 07, 2025
We had a great experience purchasing our car with Pablo and Jonathan. Thank you so much. and Jonathan. Thank you so much. More
by Samanthaadamchek
Employees Worked With
May 01, 2025
Mike B in service is the best. Always friendly and very knowledgeable Explained everything to me every step of the way Always friendly and very knowledgeable Explained everything to me every step of the way More
by gspiciati
Employees Worked With
May 01, 2025
Pablo Courtade was the best! Picked up my brand new 2025 atlas and could not be happier! He knew my price point and where I wanted to be and didn’t try to scam me at all!! He was Picked up my brand new 2025 atlas and could not be happier! He knew my price point and where I wanted to be and didn’t try to scam me at all!! He was the best sales manager I’ve ever dealt with!! More
by avaryder29
Employees Worked With
April 29, 2025
Pablo Courtade was knowledgeable and really helpful with the purchase of my 2025 Volkswagen Atlas. His kind, courteous, respectful and sense of humor made the process of purchasing a new vehicle for me sur the purchase of my 2025 Volkswagen Atlas. His kind, courteous, respectful and sense of humor made the process of purchasing a new vehicle for me surprisingly pleasant. He is a true sales professional. It was a pleasure meeting him and doing business with Volkswagen of West Islip. More
by ottojimnz
Employees Worked With
April 29, 2025
I purchased 3 cars from Volkswagen of West Islip. The dealership is clean. The employees are friendly. Mainly Pablo is a incredible guy He knows what he's selling he's helpful, he's great. That's why The dealership is clean. The employees are friendly. Mainly Pablo is a incredible guy He knows what he's selling he's helpful, he's great. That's why I will always purchase cars from him. And if I have friends, I will send them to him. More
by dcrican90
Employees Worked With
April 29, 2025
The entire team at Volkswagen of West Islip were phenomenal. I could not have ask for better service and a more pleasing experience with the purchase of my 2025 Volkswagen Atlas. From the moment I phenomenal. I could not have ask for better service and a more pleasing experience with the purchase of my 2025 Volkswagen Atlas. From the moment I stepped into the dealership until the moment I rode off in my new vehicle I was met with exceptionally service from everyone in sales, financing and products. It was truly a pleasure doing business with Volkswagen of West Islip. More
by ottojimnz
