Volkswagen of Union

Friendly and Knowledgeable Normally when you buying a car dealers usually try to push you in buy without give all the facts. But Luigi was extremely friendly, knowledgeable and Normally when you buying a car dealers usually try to push you in buy without give all the facts. But Luigi was extremely friendly, knowledgeable and patient. I did not feel the pressure to buy. He made it easy to make the decision to buy. More

Stellar Customer Service I'm writing this letter to acknowledge the Stellar Customer Service that I received from Scott Miller, Juan Rodriguez and Ed Isdanovich on 2/19/2015. I'm writing this letter to acknowledge the Stellar Customer Service that I received from Scott Miller, Juan Rodriguez and Ed Isdanovich on 2/19/2015. I was stranded on RT 22 West Highway due to a disable vehicle with no possible help in sight, when Scott Miller appeared out of nowhere to stop and help a total stranger out of the kindness of his heart. He pushed my vehicle to a safe area and was able to have it towed to the VW service center on RT 22 West, Union, New Jersey. This is when I saw teamwork, company spirit along with caring for someone in their community come into play since the center was getting ready to close in one hour for the evening. They had called for the required parts to repair my vehicle but it wouldn't arrive in time before the center was schedule to close. I was already scared, cold along with being stranded and about ready to give up on hope until Scott, Juan & Ed showed what VW company's reputation was truly built upon with it's caring employees and stellar service. They personally went out to pick up the parts along with staying after hours to repair my vehicle as to make sure I would make it home safely. ( I cried tears of joy all the way home) The next day at work I began singing their praises as the ultimate professional and proficiency employees of the VW company. I've been recommending all my customers, co-workers, family, friends and now my church members to Scott since I know he would take good care of them at your dealership. I truly would love to see Scott, Juan and Ed receive a company recognition & gift for their exemplary customer service as they go beyond the call of duty to make sure everyone feels value when they step into your dealership. (So they should feel valued as well) In closing, please relay this message to them for me, IT'S YOUR STELLAR CUSTOMER SERVICE & WONDERFUL PERSONALITY THAT MAKES THE DIFFERENCE IN ANY COMPANY WHICH WILL ALWAYS KEEP THE PEOPLE COMING BACK FOR MORE SERVICE". So I will be back with my son to purchase a new car from your dealership since he will need it for his travels back and forth to college. (Keep up the wonderful training that you have instilled in your employees.) Respectfully yours, Cynthia Beasley Vice President More

Purchased an unexpected Beetle Classic and I love it! I currently owned a 2012 Nissan Altima Coupe and I knew I wanted to buy a Volkswagen. The Jetta was bigger than what I had in mind so Luigi was able t I currently owned a 2012 Nissan Altima Coupe and I knew I wanted to buy a Volkswagen. The Jetta was bigger than what I had in mind so Luigi was able to figure out what vehicle was ideal which was my new Beetle! I wasn't expecting the unique Michael Kors look-alike interior design that I fell in love with at first sight. He was courteous enough to purchase a pizza pie for my mother, brother and I, which was gladly appreciated. I guess that helped calm me down a bit since I was there for 5 hours.. Then again it was President's Day, therefore the wait was somewhat understandable.. More

Outstanding Purchased a 15 passat Wolfsburg and was treated with honesty, respect. This is my second purchase their and both times we're haggle free. Tru car dea Purchased a 15 passat Wolfsburg and was treated with honesty, respect. This is my second purchase their and both times we're haggle free. Tru car dealership that lives up to its commitment. Perry went out of his way to do everything he. Old possibly do to make me happy More

As painless as buying a car can be The negotiations felt honest and non coercive. I could live without the mandatory etching, but otherwise a positive experience. A side note, They The negotiations felt honest and non coercive. I could live without the mandatory etching, but otherwise a positive experience. A side note, They do an excellent job with detailing. More

Most informative and sincere this is our 2nd lease Most polite and friendly but not aggressive I liked that the salesperson did not persue me when he made his first contact about our lease ending soon Most polite and friendly but not aggressive I liked that the salesperson did not persue me when he made his first contact about our lease ending soon I called him ,,,, We are happy with our new Passat and thanks to Luigi Daniele we decided that day to lease our car which was not our intent. It was a pleasure to do business with Volkswagen Union..... and Luigi,,,Lillian Seib More

"Fantastic supports" I was happy to buy my new car from the dealership. Especially, Luis was extremely helpful to my needs. His great supports made the experience fantasti I was happy to buy my new car from the dealership. Especially, Luis was extremely helpful to my needs. His great supports made the experience fantastic. More

SPECIAL I had a GREAT experience at Union Volkswagen the hospitality was excellent and the people that work there know how to deal with people very professio I had a GREAT experience at Union Volkswagen the hospitality was excellent and the people that work there know how to deal with people very professional I would definitely recommend customers to come check them out More

great job I was very happy with the dealership and the way all personal evolved with the purchase of my vehicle. Thank you for the hard work and exeding my expe I was very happy with the dealership and the way all personal evolved with the purchase of my vehicle. Thank you for the hard work and exeding my expectations More

Shopping around for a new or slightly used VW. What a great place to buy a car! We really appreciated the information that was given over the phone especially since we called another dealer and th What a great place to buy a car! We really appreciated the information that was given over the phone especially since we called another dealer and they were fast and very rude. Then, we made an appointment with Mike Ventola. Mike met with us and introduced a salesman that showed us our vehicles of interest (jetta diesel) . Outside of the rainy cold day it was such a pleasure dealing with the staff. Mike V was not involved in the sales process at all but we asked to speak to him before we left, being that Mike V was the reason we came all the way to Union. If anyone should be running the sales team it is this guy Mike. I have 2 local businesses and wouldn't mind having this gentleman spending some time with my staff. He just makes you feel comfortable and seems very knowledgeable about the VW industry amongst many other things!! Kudos to you Mike V. More