Volkswagen of Union

Have only had poor experiences with the service dept We bought a new Atlas in October 2018. We brought it in for a minor repair to the bumper (hit a rock buried in the snow). We'd also requested to hav We bought a new Atlas in October 2018. We brought it in for a minor repair to the bumper (hit a rock buried in the snow). We'd also requested to have it checked for leaks as it was clearly leaving oil spots in the driveway. The car was at the dealership for 2-3 days before they suggested we pick it up since the replacement part was not yet available. A day or two later we were notified the part came in, and we had to bring the car BACK to the dealership. This dealership does not offer loaner vehicles. In all, it took more than a week to get a small panel on the bumper repaired. We were told there were no leaks. This past week, the car broke down (only has 10k miles on it). It turns out an oil leak led to the serpentine belt breaking. The mechanic at the dealership where the repairs were done (not the same as this Union dealership) confirmed a leak causing this kind of break down should have been easy to notice. I also went in person to the Union service center, and a staff member also suggested a leak like this would have been easy to find. I'm doubtful the car was ever actually checked for a leak in the first place. When I asked to speak to a manager about this issue (on a Friday at midday), the staff mentioned the manager wouldn't be in until Tuesday the following week. I've yet to have an experience with this service department that even met the basest of expectations. More

Rick was great and process was honest and easy Great selection, dealership was friendly. I would recommend them and use them again. Rick was very helpful and even drove me to my house when I need Great selection, dealership was friendly. I would recommend them and use them again. Rick was very helpful and even drove me to my house when I needed. More

Good service It takes me maybe 2-3 hours to get my Tiguan, Lee Rodriguez help me a lot and I’m really thanks fully, great service from him. It takes me maybe 2-3 hours to get my Tiguan, Lee Rodriguez help me a lot and I’m really thanks fully, great service from him. More

Rick is the absolute BEST at the best VW dealer! Went to VW of Union after work on a Friday with other cars in mind to purchase along with the 2019 Jetta. After my time at the dealership and time wit Went to VW of Union after work on a Friday with other cars in mind to purchase along with the 2019 Jetta. After my time at the dealership and time with the well educated and spoken Rick leaving that day with the Jetta was a no brained and I couldn’t be happier with my decision. Will recommend VW of Union and Rick to everyone. More

Cleanliness Service advisor is not welcoming tried to shoo me away even tho i told he a got appointment, car was returned with oil dripping in the engine and oil Service advisor is not welcoming tried to shoo me away even tho i told he a got appointment, car was returned with oil dripping in the engine and oil marks in the hood of my car , not happy with my visit was expecting more from a dealership like this . More

New lease Excellent experience working with the team at VW of Union. The team here worked to get the exact car I was looking for and I was in and out in no time Excellent experience working with the team at VW of Union. The team here worked to get the exact car I was looking for and I was in and out in no time. More

Worse service ever It took 6 weeks to have my vehicle returned to me. The customer service agent lied to me multiple times about my vehicle. . He only called me the 1 It took 6 weeks to have my vehicle returned to me. The customer service agent lied to me multiple times about my vehicle. . He only called me the 1st week. Every time the date that he stated my car would be ready passed, I had to call to get a status. I have never been treated so badly as a customer. More

Review Nadia was great. Very helpful and patient in answering our questions and working with us to provide the best deal and make sure we were happy. Nadia was great. Very helpful and patient in answering our questions and working with us to provide the best deal and make sure we were happy. More

Gave extra effort to ensure that I was satisfied with my new My initial experience at the dealership was problematic however, Nadia Dufaut, Frank Viispisiano and Pasquale Genoa went above and beyond to meet my My initial experience at the dealership was problematic however, Nadia Dufaut, Frank Viispisiano and Pasquale Genoa went above and beyond to meet my expectations. I appreciate their efforts. More

Purchase was seamless Not easy to find a dealership that is not pushy and do the old bait and switch with pricing. Very thorough and professional. Would recommend Not easy to find a dealership that is not pushy and do the old bait and switch with pricing. Very thorough and professional. Would recommend More