Volkswagen of Union

Amazing Very friendly professional employees Service center was very clean Technicians diagnosised problem quickly and accurately I would go back next tim Very friendly professional employees Service center was very clean Technicians diagnosised problem quickly and accurately I would go back next time I need serviceon my car More

Squirrels Squirrels caused damage to my car, VW of Union helped me through the process of getting back to my car. Work was done ahead of schedule. Squirrels caused damage to my car, VW of Union helped me through the process of getting back to my car. Work was done ahead of schedule. More

Smooth and positive experience!!! Nadia and Michael has been very professional and helpful during the entire process. They provided all the necessary information, helped me take a deci Nadia and Michael has been very professional and helpful during the entire process. They provided all the necessary information, helped me take a decision quickly and it was the right hung to do ...I enjoy riding my Tiguan. If you are shopping for a wolkswagen...definitely stop by this leadership and look for Nadia or Michael. More

Tire blow out Union VW was excellent with their caring service. From the time i called the shop thru the experience they were wonderful. Especially, Victoria. She m Union VW was excellent with their caring service. From the time i called the shop thru the experience they were wonderful. Especially, Victoria. She made me feel secure and confident. More

Fantastic experience start to finish I have to admit I was suffering from separation anxiety from my 2013 Passat TDI. I did not want to give up the car I had driven cross country multiple I have to admit I was suffering from separation anxiety from my 2013 Passat TDI. I did not want to give up the car I had driven cross country multiple times and absolutely loved, but I could not turn down what I was offered for the car for the buyback of my TDI. I preface with this because this explains why I visited on different days to test drive multiple Tiguans and then finally sat in the 2018 Passat and knew I was going to buy that car. Throughout 4/17, 4/18 with multiple questions, multiple stories on my part, and multiple test drives Christian and Michael really helped ease my concerns and made the whole experience a pleasure. My family (father, and two brothers were in the TDI buyback in 2017) have all been loyal VW owners and will continue to be. I bought my 2013 TDI in Union and this present experience was hands down a much improved experience in comparison. The whole atmosphere of the dealership was lighter and the people more knowledgeable, professional, and willing to go the extra mile to handle issues- key that did not open the door needed to be reprogrammed and a minor flaw in detail behind the steering wheel that needed to be fixed was reported to me and handled quickly. Thank you again for all your care and professionalism. More

Horrible!! Where do I begin? This place is under new ownership but the same old shenanigans are here to stay. I was supposed to get nitrogen in my tires but they Where do I begin? This place is under new ownership but the same old shenanigans are here to stay. I was supposed to get nitrogen in my tires but they ended up given me regular air. I could have done that myself! I asked them to fix the dents, tire, and rim because I bought the coverage and they couldn't find my information. I receive a call later saying they found my coverages and they could fix my car and I was covered until March. I bring the car in February and they tell me my coverage expired in January. Mind you, I was there in November and they were telling me they couldn't cover me. I've received so many mixed messages since the new ownership that I do not feel valued as a customer. The worst part is I paid my hard earned money to have these things fixed and covered and it didn't happen. When I got my car back, it had a strong odor of cigarettes. I wasn't planning on my 2 year old daughter being exposed to that so soon. Also, my leather-wrapped steering wheel got scuffed. Again, not a problem if they originally honored my debt wizard package. It's 2018. When did the customer start coming last and when did the customer always being wrong start trending? So. In short, my rim wasn't fixed, my tire wasn't replaced, and my dents were not remedied. The pamphlet said it was to be done on the premises but the premises said they don't perform it there. When did the black and white writing on the contract become a suggestion and not a promise? I'm so sick to my stomach and now I need an oil change and I do not want to return to Union. I would much rather take it to Linden or Summit instead! More

Service Department Great experience. The whole service department is wonderful, nice and efficient. I will definitely recommend to others and remain going there for all Great experience. The whole service department is wonderful, nice and efficient. I will definitely recommend to others and remain going there for all my service needs. More

Storm Damage The VW team in Union worked closely with my insurance company to ensure that my car was in pristine condition after somewhat significant body damaging The VW team in Union worked closely with my insurance company to ensure that my car was in pristine condition after somewhat significant body damaging from trees after a storm. We're very happy with the end result! More

Flat Tire I received a new tire and new lug-nut locks. Service was exemplary. I always appreciate the car wash at the end of every service! I received a new tire and new lug-nut locks. Service was exemplary. I always appreciate the car wash at the end of every service! More

Vw of union! I love their maintanence services with profession! and waiting lounge is nice and cozy to wait for my car :) and do not forget their nice espresso mac I love their maintanence services with profession! and waiting lounge is nice and cozy to wait for my car :) and do not forget their nice espresso machine lol! More