Volkswagen of Union

Great Customer Service Professional Staff and Great Service . Rick helped me to get my car fast! I am so happy with the service and will recommend to my friends to go with R Professional Staff and Great Service . Rick helped me to get my car fast! I am so happy with the service and will recommend to my friends to go with Rick ! More

Excellent and Fast Sales Team, Zero Time Wasted. Excellent sales team. Called around multiple dealerships and got a solid quote. Came in turned in my old VW lease, chose the new car and did all paper Excellent sales team. Called around multiple dealerships and got a solid quote. Came in turned in my old VW lease, chose the new car and did all paperwork in less than 1 hour. Would highly recommend this dealership. Will be leasing again from them in the future. Nadia is an excellent saleswoman and was very knowledgeable in explaining all the needed items. More

Volkswagen Lease Had a great experience with volkswagen of union! Kevin Santos was the gentleman who helped me out! His patience and his eagerness to help me out with Had a great experience with volkswagen of union! Kevin Santos was the gentleman who helped me out! His patience and his eagerness to help me out with my first car really made a difference in my time spent in the store. Kevin explained to me the process of owning a car theough a lease, and even went into the car with me to show me how to work the Volkswagen jetta that was soon to be mine. I appreciate the staff and couldnt be happier with my new leased Jetta 2019. More

Horrible customer Satisfaction My experience was bad fro the beginning. After making my first trip from Brooklyn to Union NJ for nothing I should of known they’d tell me anything. My experience was bad fro the beginning. After making my first trip from Brooklyn to Union NJ for nothing I should of known they’d tell me anything. I was struggling to find the color and model I was interested in so I gave them a second chance. It didn’t get any better. They promised me a vehicle in 3-5 days and asked me to pay a transport fee, I agreed. Two weeks later still no car, no call. Finally after a few calls and emails I sent they reached out. It was then my car had arrived. It was then I picked it up and was called the next day because they wrote up the wrong VIN number on sales receipt. It was that which caused my plates and registration to get to me a few days after my temporary plate expired. At my OLD address at that. They said just drive well deal with the tickets. Dealership was just full of surprises and it got to the point where even the managers wouldn’t respond because they had nothing to say. More

Very good Good service and friendly people they took the time to explain everything and for the finance looked for the best rates. I would recommend this dealer Good service and friendly people they took the time to explain everything and for the finance looked for the best rates. I would recommend this dealership to other people More

perfect Experience The service center is great. They serviced the car perfectly and it didn’t take too long. They did exactly what I needed for my car. I look forward to The service center is great. They serviced the car perfectly and it didn’t take too long. They did exactly what I needed for my car. I look forward to doing service at VW Union Service Center in the near future. More

Job came out right The car was fixed to my specifications. The only thing is they did not fix it on site. Also they didn’t replenish the gas that was used driving it to The car was fixed to my specifications. The only thing is they did not fix it on site. Also they didn’t replenish the gas that was used driving it to the shop where it was fixed. They did give me a loaner which helped since the car was in for a week. Everyone there was very helpful. If it was not for Ralph my experience would have been way worse so thank you Ralph. More

A+ service Ed Gonzalez me from the beginning to the end with servicing my 2015 GTI. I came in for a blown turbo and broken water pump. Not only did he give me th Ed Gonzalez me from the beginning to the end with servicing my 2015 GTI. I came in for a blown turbo and broken water pump. Not only did he give me the best service and maintained co start communication, but he was able to get me a discounted price on the turbo (according to him, VW corporate picked up the tab on the parts and portion of the labor for the turbo). Any dollar saved is a plus in my book. More

Excellence Kevin was a fantastic salesman who was personal and made buying a car so easy. The whole process was fantastic and I would recommend others to VW Kevin was a fantastic salesman who was personal and made buying a car so easy. The whole process was fantastic and I would recommend others to VW More

Good experience Although, I continue to be concerned that my 2012 Tiguan continues to develop large problems. Close to $6000 since June. The car feels like a lemon. T Although, I continue to be concerned that my 2012 Tiguan continues to develop large problems. Close to $6000 since June. The car feels like a lemon. That said, the service staff was very good. More