Volkswagen of Streetsboro | Page 5

Bad experience. Undisclosed issues with used car. AC didn't work, they said they would probably not fix it before selling. I was told I was meeting with one sales pe Undisclosed issues with used car. AC didn't work, they said they would probably not fix it before selling. I was told I was meeting with one sales person after being ask to confirm my appointment 3 times. When I arrived he wasn't even working that day. The other sales person had very little info on the car. Wasted most of my day looking at a car in poor condition. At the end dealership mentioned they add over $2000 in add-ons that cannot be removed. Would not recommend doing business here. Customer communication is poor. They failed several times to send a quote and video walk-around on my request before coming to dealership. More

I will never use this dealers service department again. The lack of customer service and communication has convinced me to go elsewhere. The service department has my car for over two weeks and I only rece The lack of customer service and communication has convinced me to go elsewhere. The service department has my car for over two weeks and I only received one update on the second day they had my car until the day it was finished. I called the service department numerous times and never did anyone answer the phone. I left all kinds of messages and never received a call back. I finally drove the 25 miles from my home to try and get an update. I could only find one person working and he did not really know about my situation although he did try to find out some information which was actually incorrect. When my daughter finally picked up my car for me the brand new battery I had just recently purchased from AAA was completely dead and a headlight was out which made me wonder how much they really took care of my car while in their possession. The lack of communication and poor customer service will keep me from dealing with this organization in the future. More

Do not buy they are sloppy with how they handle your vehicle. Had my keys stolen while in their possession and they only replaced one. And now the key they did replace does not work properly took them 6 vehicle. Had my keys stolen while in their possession and they only replaced one. And now the key they did replace does not work properly took them 6 weeks to deliver the vehicle. Also had the temporary tag expire and they did not reimburse. Stay far away from this dealership. More

Tried to force us to take a worthless $1,700 warranty on top of the asking. Just another worthless dealer attempting to price gouge customers with a ridiculous up sell. Do yourself a favor and don’t even wa top of the asking. Just another worthless dealer attempting to price gouge customers with a ridiculous up sell. Do yourself a favor and don’t even waste your time. We walked More

Remember to add $1,700 to the price they list to cover the worthless cosmetic warranty that they don’t tell you about until you start negotiating the price. I get that they deserve a profit. This is just the worthless cosmetic warranty that they don’t tell you about until you start negotiating the price. I get that they deserve a profit. This is just not the way to do it. More

I am very pleased with the quality of service that was provided to me and my girlfriend. The sales team went above and beyond to ensure I left with a vehicle. They were even helpful enough to order me a provided to me and my girlfriend. The sales team went above and beyond to ensure I left with a vehicle. They were even helpful enough to order me a lyft ride to the dealership. I highly recommend Volkswagen of Streetsboro. A special thanks to Ronnie, Igor. And Alex. You guys are amazing. Thank you More

Worst experience ever with a dealership. We agreed to a deal over the phone (around 11am) with the GM Brian and Bob the finance guy. Bob was supposed to call us back immediately to possib We agreed to a deal over the phone (around 11am) with the GM Brian and Bob the finance guy. Bob was supposed to call us back immediately to possibly setup financing through the dealership, although we were already ready to sign the papers at our local credit union. So we waited a few hours, no call from Bob. Called the dealership and asked for Bob, transferred to his line and we let it ring over 5 minutes. Called back asked for Brian, transferred to his line. No answer. Called back again and left messages for Brian, Bob and Igor. We called first thing the following day and left messages once again so we could proceed with the purchase. Still to this moment not one of these people from management has called us back. Some guy we never spoke to called us back around 3pm that stating the vehicle we agreed to purchase was sold. We were willing to give a deposit upon making he deal but said it was not necessary being Bob was calling us right back for financing. This completely uncalled for by a dealership that says they are #1 in their area. We were prepared to make the 3.5 drive to pick this vehicle up. Now we have to find another car after letting several others deals fall through to pursue this one. Unfortunately the dealership and their management does not care about obtaining new customers. More

Tyler Phelps and his finance team worked extremely hard to get me into the vehicle I wanted and made it fit in my budget. Highly recommend seeing him for your next purchase! to get me into the vehicle I wanted and made it fit in my budget. Highly recommend seeing him for your next purchase! More

The dealership is well lit, clean and organized. It's a very presentable and professional looking space. Kaley and Alex were great. Alex made sure we understood what we needed to know about the car It's a very presentable and professional looking space. Kaley and Alex were great. Alex made sure we understood what we needed to know about the car buying process and worked hard to get an approval. Kaley was very professional and kept us informed of everything that was happening. More

I have had an absolute awful experience with this company when it came to communication. I purchased a 45-thousand-dollar car and when I finally got the car i was told that the car did not have tire sensors when it came to communication. I purchased a 45-thousand-dollar car and when I finally got the car i was told that the car did not have tire sensors installed so i would then have to take care of that part, it took them over a month and a half for me to receive the tire sensors, i also had to pay for the installation myself. Upon getting these installed by another dealership, the service team noticed that multiple sensors in my vehicle have been unplugged. I tried getting this issue resolved with VW of Streetsboro for months, they still to this day have ignore and blamed other departments for their shortcomings and for not contacting me yet. I would 100% not recommend this dealership to anyone as these employees fully fit the stereotype of what most people think of shady salesmen. They will do everything in their power to make sure that the sale goes through, but that is all they are truly concerned about. More