Volkswagen of Streetsboro

BUYER BEWARE – $3,188 IN UNEXPECTED CHARGES! VERY DISAPPOINTING EXPERIENCE! I traveled from Appleton, Wisconsin to purchase a 2023 Volkswagen Arteon after agreeing to the dealership's adverti VERY DISAPPOINTING EXPERIENCE! I traveled from Appleton, Wisconsin to purchase a 2023 Volkswagen Arteon after agreeing to the dealership's advertised price of $31,899. Unfortunately, what started as a great experience turned into an extremely disappointing one. At the dealership, I encountered $3,188 in additional charges that weren't part of our original agreement: $999 NANO paint/interior protection package – I questioned this charge and was explicitly told it was NON-NEGOTIABLE — TAKE IT OR LEAVE IT. $1,500 GAP coverage – Never requested or discussed. I already had GAP coverage through my insurance. $689 in additional out-of-state fees – On top of a separate $398 documentation fee. Shame on me for not walking away. Normally, I absolutely would have. Unfortunately, I was dealing with a family emergency back in Wisconsin and needed to make the 10-hour drive home. After traveling hundreds of miles based on an agreed-upon price, I felt backed into a corner. I take responsibility for proceeding, but that doesn't excuse adding a mandatory charge that wasn't part of the advertised price. After contacting management, Mark Clark agreed to cancel the $1,500 GAP coverage and credit my loan. However, he refused to refund the $999 protection package, instead offering to reverse the entire transaction—which would require another trip to Ohio! I even offered to accept a 50% refund as a compromise. Management never responded. I also shared the FTC's September 2026 guidance regarding advertised vehicle prices and mandatory dealer add-ons, but the dealership maintained its position. Credit where it's due: Mark Geis and Savannah Dejesus were FANTASTIC! Both provided excellent customer service. Unfortunately, their efforts were overshadowed by the finance department and management. BOTTOM LINE: I traveled 10 hours based on an advertised and agreed-upon price, only to be told an additional $999 protection package was mandatory. That's not how customers should be treated. My advice: GET THE COMPLETE OUT-THE-DOOR PRICE IN WRITING, review EVERY charge, and don't assume the advertised price is what you'll actually pay. Extremely disappointing. Based on this experience, I would not purchase from Volkswagen of Streetsboro again. More

Wanted to test drive a tundra got told no unless was going to buy don’t waste your time salesman didn’t even know the info on the vehicle had to do his job for him going to buy don’t waste your time salesman didn’t even know the info on the vehicle had to do his job for him More

Purchase a 2024 Volkswagen atlas cross sport, I was very excited two months ago, the ride is smooth but not over pot holes, managers didn't change the oil, worn tires on the back end and a base audio system excited two months ago, the ride is smooth but not over pot holes, managers didn't change the oil, worn tires on the back end and a base audio system is controlled that I missed and should have been shared with me, this is a beautiful vehicle but im not impress with it anymore sales here at this dealership is below regular standards More

I was interested in buying a Supra from them and asked several questions throughout a couple days. Towards the end of the conversation, I asked a couple more questions and said what I would like the sale several questions throughout a couple days. Towards the end of the conversation, I asked a couple more questions and said what I would like the sale price to be at and I got ghosted for almost a week, until *I* restarted the conversation. Incredibly unprofessional. Even when they were communicating it took hours to get back. Do. not. buy. from. here. More

I just finished purchasing a car from VW of Streetsboro, worked with Kolin Sanders and Mike who was one of the managers. Every step of the way was easy and efficient. I always got a quick email or text resp worked with Kolin Sanders and Mike who was one of the managers. Every step of the way was easy and efficient. I always got a quick email or text response and the whole transaction was incredibly smooth. Thank you! More

Bob Wells in sales made this experience easy. He was very helpful and answered all my questions. If you are need of a new car he’s the man! He was very helpful and answered all my questions. If you are need of a new car he’s the man! More

On 3/21/26 I bought a used 2024 Toyota Highlander from here and I will Never go back. I didn't notice that the drivers side mirror was broken until on my way home. I got in touch with the salesmen that here and I will Never go back. I didn't notice that the drivers side mirror was broken until on my way home. I got in touch with the salesmen that sold me the car asking for it to be fixed as I just spent $40K on it. I was told that the car was sold as is and since I bought it and drove it home it's my problem now. xxx...I literally owned the car for an hour or so after I noticed it. I don't advice anyone to buy a vehicle from here, especially if you're aooking for a dealership that stands behind their vehicles. You've been warned! More