Volkswagen of Streetsboro

So here's my weekly update on how Streetsboro Volkswagen still hasn't refunded my "refundable" deposit. This is now coming up on 3 weeks and still nothing. Their responses to reviews are pitiful and repetit still hasn't refunded my "refundable" deposit. This is now coming up on 3 weeks and still nothing. Their responses to reviews are pitiful and repetitive. This is a Low level business at best. I'll probably be back next week for week 4 waiting for my refund. More

This dealership is the absolute worst. I wouldn’t recommend them to anyone. They are affiliated with North Coast Auto Mall, which is one of the sleaziest ring of dealerships around if you I wouldn’t recommend them to anyone. They are affiliated with North Coast Auto Mall, which is one of the sleaziest ring of dealerships around if you know anything about them. I thought that maybe they would be better than North Coast but no. They’re not. They might be worse. I asked for info on a car and got an appraisal done by them and they wouldn’t leave me a lone for one day afterwards. They sent me a purchase agreement showing their appraisal offer and I then asked for a full purchase agreement showing what I owed on my car plus their offer. I asked for this for 3 days and they wouldn’t send it. Plus they kept trying to sell me a warranty I told them I don’t want. I did this all via phone and text. I even sent multiple detailed pictures of the car and it’s mileage. This was done via Chris the salesman. I got tired of texting them so I finally go up there to get the paperwork and a new salesman “DJ” wouldn’t give me the paperwork. He pestered me for 10 minutes about looking at my car and taking the car I wanted on a test drive. Which I didn’t have time for and told him that!! They don’t care about you as a customer. They don’t care about you as a person. Or your time. They only care about money. It’s ridiculous. Then after all this they didn’t even give me the paperwork (I did leave quickly because of an emergency at work). But before I left I said send me the paperwork which they didn’t do. Then DJ called me the next day and asked if I was ready to buy the car, which i responded to with, no because I haven’t gotten the paperwork yet. And then he had the audacity to say oh I’ll send you that but we’re actually going to offer you about $3k LESS THAN WHAT WE INITIALLY OFFERED YOU FOR YOUR CAR. I was flabbergasted. I would never do work with them. DJ & Chris are awful salesman. More

Amazing service The tech's name is Chris Harnak. He exceeded our expectations..thank you He exceeded our expectations..thank you More

Ron made the buying experience quick and painless. I knew what i wanted and he made it happen. I would highly recommend him as your sales agent when buying from Volkswagen of Streetsboro! I knew what i wanted and he made it happen. I would highly recommend him as your sales agent when buying from Volkswagen of Streetsboro! More

Used to be great years past, then there was a management change and a palpable change in atmosphere. When I bought my GTI, I requested that the BBS wheels from my trade-in be transferred to my purchased car change and a palpable change in atmosphere. When I bought my GTI, I requested that the BBS wheels from my trade-in be transferred to my purchased car, which they did, but I had to school them that the BBS wheels required a different wheel bolt head profile than the ones from the stock wheels. Their error would have caused a safety issue. A later service visit; the tech treated my GTI like a personal toy, had time to fiddle with the radio settings and left the interior in disarray. I voiced my displeasure in an email and never got a response. I'm done permanently. More

People are Great! Kolin Sanders is very professional, friendly and goes out of his way to answer any questions. They all go above and beyond to help make your buying a Kolin Sanders is very professional, friendly and goes out of his way to answer any questions. They all go above and beyond to help make your buying as easy as possible. Good deals and Great people. More

Just want to say thanks to Ivra B. for a great interaction and process of purchasing a used car from VW Streetsboro, recently. Ivra was a great partner and advisor. And knowledgeable a for a great interaction and process of purchasing a used car from VW Streetsboro, recently. Ivra was a great partner and advisor. And knowledgeable at every step of the process. I recommend working with him if you are looking to buy a car. More

Never again will I go there, worst place I have ever been to buy a car. Did not do the things they said they done or will do. Said they test drove the used vehicle that I bought and they did not so when we to buy a car. Did not do the things they said they done or will do. Said they test drove the used vehicle that I bought and they did not so when we did, we found out the rotors were bad, they replaced those but did not detail the car like they said they were going to. Loan papers had 2 different prices and interest rates. They had my new car marked as gray and it is white, they did not return my calls, then they said they were going to get me new plates and they did not, I had to argue with them for days about that and finally went and got them myself because the temp tag was expired. Those are just a few things that we had problems with. BEWARE and stay away from them. More

ABSOLUTELY THE MOST TERRIBLE SERVICE and SAFETY ISSUE WITH TIRE!!! THEY COVERED UP DAMAGE!!! The new vehicle (female owner) was brought back in for tire leak on SAME tire that was previously repaired by WITH TIRE!!! THEY COVERED UP DAMAGE!!! The new vehicle (female owner) was brought back in for tire leak on SAME tire that was previously repaired by the service department. The Tech had ripped a large section of bead off the tire down to steel belt and purposely remounted the damaged tire. This damage was discovered when 2nd Tech broke tire down as they could not understand why it was still leaking when it was brought back in for losing air. We asked that they replace the tire as it wasn’t fixable and clearly was their fault as their service department did the work and then reinstalled the dangerously damaged tire. Scot Clapham was completely unprofessional and un willing to do anything to fix the situation that was clearly created by their Tech. It makes you wonder if they are risking other customers lives with sub standard and dangerous work? Shame on you Scot Clapham!!! More