Volkswagen of Streetsboro

Outstanding from the start! Right as you walk in the atmoshphere the dealership brings is perfection. I was greeted by a lady at the front desk and then by the dealer who eventua Right as you walk in the atmoshphere the dealership brings is perfection. I was greeted by a lady at the front desk and then by the dealer who eventually sold me the car. From the beginning Antoinette was very polite and knowledgable in helping me pick out my first car. She worked very hard helping me get the price I needed and the right car and color I wanted. She was polite and patient through the whole process and not pushy at all likenither dealers in the area. I would highly recommend coming to this dealership where you are guaranteed perfection. More

Bait and Switch??? On Saturday I drove a a CC Lux. Nice car with a small alignment issue that the dealer agreed to repair but only AFTER purchasing the vehicle. The pri On Saturday I drove a a CC Lux. Nice car with a small alignment issue that the dealer agreed to repair but only AFTER purchasing the vehicle. The price listed for the vehicle was $18,900 on their website with 41,800 miles. The price was as noted on their website; however, the mileage was just shy of 45,000 miles. Fast froward to today (Monday), I called Rodney B. to discuss making an offer on this vehicle. I offered $18,200 and agreed to place a deposit immediately by credit card to get the alignment repair started. At that time, Rodney stated they had adjusted the price to $19,300 and that the dealer would not go below the Saturday sticker price. What really upset me more was when I verified that price on their website. Sure enough they had adjusted the price upwards as he stated....what they failed to adjust was the addition of the 3,000+ miles. This truly seems like a dealer that had some interest in a vehicle and decided to try and make a few extra dollars. If they were just updating information, would you not also ensure complete accuracy. Its not like the dealer doesn't know that its staff is driving their used cars. It borders on false advertising! In addition, a little research seems to support the theory that Volkswagen is using a lower quality tire. There seems to be a significant number of owners reporting excessive tire noise, vibration and wear of their rear tires. The exact problem (a rear end vibration) that this dealer claims to be a rear alignment issue that they'll only repair after it is sold. More

Sales and Service Experience After purchasing my TDI from Volkswagen of Hudson, the sales, service and everyone there has been professional and very knowledgable about the car. Th After purchasing my TDI from Volkswagen of Hudson, the sales, service and everyone there has been professional and very knowledgable about the car. The ease of obtaining a service appointment is great, when they say it will be one it is. If you need a car as a loaner while your car is being service, they are clean, well-maintained and available for customers to borrow. I am enjoying my 2013 Passat TDI 6 speed and look forward to keeping it for many years with the assistance of the service department of this dealership. More

Used car with new car experience Bought an 06 Jetta and got the same treatment as if I had purchased a 2015 model. Our salesman Taras "Chuck" Fedorchuk was easy going, low pressure, b Bought an 06 Jetta and got the same treatment as if I had purchased a 2015 model. Our salesman Taras "Chuck" Fedorchuk was easy going, low pressure, but clear about where the price stood, making easy the dealership easier to understand and work with. He and his managers answered all questions to the best of their abilities and checkout every "thunk, clunk, and rattle" both real and imagined, till we were satisfied. Would we buy a car from them again? Without a doubt. More

my new Jetta My wife loves her new 2014 jetta. i left on a saturday at 11:00 and was home with her new car by 5:30.Diana handled everthing for me and explained the My wife loves her new 2014 jetta. i left on a saturday at 11:00 and was home with her new car by 5:30.Diana handled everthing for me and explained the jetta and benefits of buying a car from collection auto group More

Thank you note to all at CAG VW Hudson • I'm LOVING my NEW 2014 Jetta TDI!I was shopping for a car online and ran across CAG VW Hudson dealership that was 80 miles away from my home • I'm LOVING my NEW 2014 Jetta TDI!I was shopping for a car online and ran across CAG VW Hudson dealership that was 80 miles away from my home (over an hour and a half away from the dealership) that had several cars I was interested in. I purchased a NEW Jetta TDI on September 20-th .Great buying experience from Kim Baranyi that was incredibly professional and understanding. I drove to the dealership from Sandusky area and I was immediately made at home by her CAG VW Hudson facility. I ended up purchasing the car I wanted at the price I wanted and the whole deal was so friendly ,informative and I didn't even feel like I just went through the whole buying a car ordeal. I can honestly say that not only was the experience not a hassle, but was actually enjoyable. Would recommend to friends. • The whole CAG VW Hudson team was definitely ethical and honest. They don't cheat or weasel or mislead. The Finance Manager took my basic info and spend less than 30 minutes financing the car and signing the papers without being the typical "pushy salesman". He was genuinely interested in helping me. • John Appleby and “Vinnie” as well did everything in their power to make sure I was taken care of when servicing my 2014 Passat TDI ( the other VW I do own). I felt as though I was treated like a family member! I would recommend CAG VW to everyone and anyone who is looking to service a new VW car! • In the beginning I had been to Spitzer VW Amherst dealership that is close to my home and I didn't feel comfortable dealing with them. Horrible financing service... spent all day talking to them so I could look at and buy a NEW car then a whole month to get a title on a new purchased Passat. No consideration for other's time. Poor communication. Worst service department ever! They were rude, hostile, in competent, and unprofessional ( I have exterior dings and scuffs, passenger visor broke and disgusting applied interior EnviroShield on my new Passat TDI) . I will never do business with this place ever again, and I drive all the way to CAG VW Hudson when I need too. That`s how bad they are. More

Exceptional customer service From the moment I walked into the door until I walked out with the keys to my new VW, I felt like I was treated like family! My salesperson, Diana Ra From the moment I walked into the door until I walked out with the keys to my new VW, I felt like I was treated like family! My salesperson, Diana Radford, was so friendly and helpful! She showed me just what I wanted, almost as if she knew just what I needed! I met a lot of nice people who were all willing to answer any question that I had. I really didn't have any to think of, because they were so informative about all they had to offer. I'm really happy with the service team, since they got me in and out with the inspection and little work that the car needed. Thank you all so much! This is THE PLACE to get a car! More

First of all if you are one of VW fans and live in or around summit county then you should read this. I am an International Student and have been looking for a sport car. I did so many researches to find around summit county then you should read this. I am an International Student and have been looking for a sport car. I did so many researches to find good deal for me but every time I found good deal I couldn't get the car just because I am an international student and don't have SSN even though I can afford the payment and have a monthly income. I went to Collection Volkswagen of Hudson in Hudson coz I heard they can help me to lease a car and there Diana worked with me hard to get my dreams car VW CC -Sport 2013 she even offers me cookies every time I go there :) Finally, they get me approved with affordable payments for 39 months lease with the option to buy the car. I am enjoying my unique fancy car now and would recommend every one to work with Diana at Collection Volkswagen of Hudson because I am pretty sure she will do whatever possible to get you approved with the minimum payment that you want specially if you don't have SSN or credit history like me. More