Volkswagen of Streetsboro

Everyone was very friendly. Salesman David Cooper was ready for us when we got there. It was a good car buying experience. Awesome! Fantastic! Great! ready for us when we got there. It was a good car buying experience. Awesome! Fantastic! Great! More

Zach was very helpful to making my first experience with vw of streetsboro a painless and fairly quick day. I'd recommend them and Zach to others. vw of streetsboro a painless and fairly quick day. I'd recommend them and Zach to others. More

Great dealership! My wife took her care for service VW Streetsboro. David handled every aspect of sales most excellently. Happy to recommend him. Couldn't have asked for a better deal. Thanks all! Streetsboro. David handled every aspect of sales most excellently. Happy to recommend him. Couldn't have asked for a better deal. Thanks all! More

Volkswagen of Streetsboro is one of the worst businesses I’ve ever worked with. If you’re looking for a car, I highly recommend you consider a different dealership and a different company to avoid the year I’ve ever worked with. If you’re looking for a car, I highly recommend you consider a different dealership and a different company to avoid the years of stress they have caused me. I bought a new Jetta from this dealership in 2018. Several months into my purchase, my driver side door wouldn’t unlock. After crawling into the passenger side and taking it to the dealership, they told me it was a driver’s side door module issue and replaced it. 5 or 6 months later, IN THE MIDDLE OF DRIVING, all of the lights on my dash started flashing, the internal warning started going off saying my driver side door was open, and the parking brake started turning on and off. I returned it to the dealership and they told me, again, it was the driver side module (which they just replaced), but they’d have to order the new replacement part and it was on back order. One month later they called to say the part was in. They then called me back a week later to say the part wasn’t in and may not ever come in. My car was replaced through the Ohio Lemon Law and the process was incredibly frustrating. My case manager didn’t once respond to my calls and it took months to complete. I was in the dark most of the time. One year later, I take my replacement vehicle in to get my oil changed, and they tell me they never actually finished the paperwork for the replacement! My replacement car is almost paid off, meanwhile, the bank still has the old car on record and the dealership has to redo the substitution of collateral. In addition to the complete incompetence of this dealership, I’ve never received an apology or acknowledgement of responsibility throughout these past two years. I have never felt like a valued customer and the entire company from dealership to corporate is a disaster. Do not purchase a car from this dealership. Run away as fast as you can. I will never buy a Volkswagen vehicle again. More

Worst communication. Sales manager confirms one thing whilst sales person confirms otherwise. Lack of consistency. Also does not accept outside financing? Stay away from this dealership. whilst sales person confirms otherwise. Lack of consistency. Also does not accept outside financing? Stay away from this dealership. More

The internet sales staff was a little slow to respond, but once I got connected to Sarah Pape, she was fantastic, and we made a deal via phone and email within an hour. When I arrived at the dealership, but once I got connected to Sarah Pape, she was fantastic, and we made a deal via phone and email within an hour. When I arrived at the dealership, everyone was friendly and helpful and the SQ5 was just as it had been represented online. I travel to get the car I want, and have bought cars in multiple cities in multiple states, and the people at VW of Streetsboro made this transaction easier than most. Next time I'm shopping for a vehicle, I'll definitely check their inventory first. More

Stephanie was awesome! Great experience and my 3rd VW SUV. Wanted to pull ahead due to parts delay in acquisition. They were happy to oblige SUV. Wanted to pull ahead due to parts delay in acquisition. They were happy to oblige More

I had the pleasure of working with Robert Wells during my most recent visit and purchase from the VW Streetsboro dealership. I very much enjoyed working with Robert, he was professional, knowledgeable and pe most recent visit and purchase from the VW Streetsboro dealership. I very much enjoyed working with Robert, he was professional, knowledgeable and personable. Robert took me step by step through the finance process, answering all my questions along the way. Robert exceeded my expectations when he simplified and streamlined the entire finance process by using a tablet and electronic signatures. I will ask for Robert the next time I visit the dealership to purchase a vehicle. More

I worked with Hunter during my recent used car purchase from the VW of Streetsboro dealership. Hunter was very professional, knowledgeable and easy to work with. I've purchased other vehicles previously, from the VW of Streetsboro dealership. Hunter was very professional, knowledgeable and easy to work with. I've purchased other vehicles previously, however with Hunter's help the process seemed much easier this time. Based on my great and positive experience, I will not only recommend this dealership to my family and friends, I will definitely visit this dealership in the future for my next vehicle purchase. More