Volkswagen of Salem - Service Center

Was told it would be 3 hrs, it was 8. Not particularly friendly. Won’t be back. Your prices are outrageous. Not particularly friendly. Won’t be back. Your prices are outrageous. More

Pretty bad service experience. every time when I doing my service in my truck not doing my rotation tires 🛞.this is the third time not doing 🤦🏻‍♂️🤦🏻‍♂️ every time when I doing my service in my truck not doing my rotation tires 🛞.this is the third time not doing 🤦🏻‍♂️🤦🏻‍♂️ More

I received the service I requested, but when an issue came up after the service, I haven’t heard back from the service department yet (weeks later). UPDATE: After I left the review, I heard from manag came up after the service, I haven’t heard back from the service department yet (weeks later). UPDATE: After I left the review, I heard from management and was able to get this expedited. Once my car was being serviced again, I felt like it was a priority for them and I was told they resolved the issue that I was experiencing. More

Love the BUzz, and found everything we could get to know operate all the we could get it home too enjoy it. operate all the we could get it home too enjoy it. More

2+ hours for a basic oil change, with an appointment. This the 2nd time out of two times it took that long. This the 2nd time out of two times it took that long. More

I reached out to your dealership to have my 10,000 mile service done on my 2023 Volkswagen Tiguan me and my wife have just moved here from Sacramento California. We were treated with kindness and respect a service done on my 2023 Volkswagen Tiguan me and my wife have just moved here from Sacramento California. We were treated with kindness and respect and truly appreciate your staff. More

We had a very good experience at VW of Salem buying our ID4. Every person we worked with was friendly, sharp, and professional. ID4. Every person we worked with was friendly, sharp, and professional. More

Bought a used car that was unsafe. They told me there was a thorough inspection done on the car. Safe to drive. 2 days later I got the tires changed at Les Schwab and they said my f They told me there was a thorough inspection done on the car. Safe to drive. 2 days later I got the tires changed at Les Schwab and they said my front breaks, calipers and rotors need to be replaced immediately. Didn’t think it was safe to drive on. Brought it back to VW and they fixed it but how was that not caught on inspection. Either service department is clueless or they passed it over on purpose. 2 months later while driving over Santiam Pass in snow my 4 wheel drive didn’t work either. Navigated the pass in storm with only 2 wheel drive. My whole family was not safe. When I took back to dealer they said they couldn’t find the problem. Took to independent mechanic and it was fixed in 2 days. VW wouldn’t pay. I wouldn’t buy a car from this dealer….doesnt seem like they check their cars at all before selling. They were polite while screwing me though More

They make it easy to make an appointment. They are friendly and professional how they treat customers. Gives me peace of mind that it’s being serviced correctly They are friendly and professional how they treat customers. Gives me peace of mind that it’s being serviced correctly More

They take good care of our Toureg. The tires we bought there were not as good as I was expecting but they are adequate. The tires we bought there were not as good as I was expecting but they are adequate. More