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This rating includes all service center reviews, with more weight given to recent reviews.
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509 Reviews of Volkswagen of Salem - Service Center
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April 26, 2024
They don’t care about their customers and sold a vehicle that needed quite a bit of work saying that it was all checked out by their service department installed two new tires on all wheel drive when it sho that needed quite a bit of work saying that it was all checked out by their service department installed two new tires on all wheel drive when it should’ve gotten four new so it doesn’t destroy the drive system. Then tried lying to me about my trade in Value On my old car. would not recommend buying a car from them More
by Camron
Verified CustomerEmployees Worked With
Meredith, and the stupid Service department
April 25, 2024
So over priced. I only go due to free lifetime oil changes, but it’s so over priced that I wouldn’t go there for service I only go due to free lifetime oil changes, but it’s so over priced that I wouldn’t go there for service More
by B.NEWMAN148
Employees Worked With
I have no idea… maybe Josh
April 23, 2024
I always feel like they care about me and my pocket book. They have been very pleasant to deal with. I appreciate this service group! They have been very pleasant to deal with. I appreciate this service group! More
by jypsy7thof7
April 23, 2024
Very friendly and knowledgeable. It was also handled quickly so I wasnt without my vehicle for too long. It was also handled quickly so I wasnt without my vehicle for too long. More
by PORTOGI
Employees Worked With
April 19, 2024
The service department here is always great. They are efficient, on time and super friendly. They are efficient, on time and super friendly. More
by JENNINGS.TAMARA
Employees Worked With
April 17, 2024
Some good stuff is in store at Lithia, give em a shot as they will not disappoint. they will not disappoint. More
by TYLERKING4254
April 12, 2024
Ridiculous people who are rude and prices for everything are for only wealthy folks can afford. are for only wealthy folks can afford. More
by RICHARDHILL352
Employees Worked With
April 12, 2024
Salem VW has done good work on my Tiguan and the communication with the service manager has improved significantly in the last couple visits. My only issue is the amount of additional maintenance communication with the service manager has improved significantly in the last couple visits. My only issue is the amount of additional maintenance that is recommended every time I am there. This visit was over $1700 on a car with 33,000 miles-which I declined! It is excessive. More
by jgamaney
Employees Worked With
Josh McElwain
April 08, 2024
Devin at the Service center was the most amazing and capable employee I dealt with through my whole experience at WV of Salem. He went above and beyond for us. capable employee I dealt with through my whole experience at WV of Salem. He went above and beyond for us. More
by AMANDACKROLCZYK
Employees Worked With
Devin
April 08, 2024
They do a great job in taking care of doing the lifetime oil changes we signed up for. oil changes we signed up for. More
by david.l.snook
Employees Worked With
