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Volkswagen of Salem - Service Center

Salem, OR

4.1
509 Reviews
Call Service Center (503) 400-6307

509 Reviews of Volkswagen of Salem - Service Center

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May 20, 2024

Everyone was very helpful. I really enjoyed working with Taylor on the purchase of my new car. More

by Coral Messana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor B
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May 20, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for Taylor and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 16, 2024

Easy, fast and friendly service. Always return my truck clean and fresh. Surprisingly fast response times for how busy they are. Ten out of ten always recommend. More

by LOSVECINOSLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 15, 2024

My issues were not resolve but charged very expensive cost without reasoning. I was not More

by DEKELEWL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
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May 18, 2024 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind contacting us so we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 15, 2024

Greg and everyone is service were so great while getting my lifetime oil change. Salem Volkswagen is the best. Thank you again! More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Volkswagen of Salem responded

Thank you, Jesse, for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad Greg was able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 14, 2024

Great to work with, always willing to help out and answer all of my questions. Thanks guys! More

by BELLNANCY949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, Nancy, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 13, 2024

I feel like I get good service and I trust the facility. I am bummed about the cost of a plastic cover for my key area on drivers side. It was removed I believe by someone trying to get into my car. 200. More

by mlclark911
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 13, 2024

After other mechanics wasted our time (6 eeeks) and mucho dinero VW fixed it in tow days for a minimal charge More

by WMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 12, 2024

They consistently give us excellent service and always wash our cars too!! They're easy to work with: professional, courteous and helpful. More

by susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
May 13, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team, Susan. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 09, 2024

Inconsistency, uncaring, unfinished, rude, inconsiderate of time, unwillingness to accommodate their issues, incompetence of diagnosing issue. More

by RBTM2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. Would you mind sending us your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 07, 2024

Great customer service ! ! David Quarles was super helpful and nice. The manager Greg service manager did everything he could to help me navigate this stressful situation. More

by AMBER.STECKLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Quarles
Report | Print
May 08, 2024 -

Volkswagen of Salem responded

Thank you, Amber! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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