Volkswagen of Salem - Service Center

Brought my car in to get a key fob programmed to my car had great service had great service More

Came in to have stuck hood latch repaired. Got home and it won’t open. $195 later. Now I have to go back. Got home and it won’t open. $195 later. Now I have to go back. More

The transportation by Uber or Lyft is great convenience feature and reduces stress and Great service from Greg feature and reduces stress and Great service from Greg More

The only complaint I have is the state my car was in when took deliver of the car. Water spots all over the car, somewhat dirty and a spot by the gas cap area that will need a retailer to remove. Other than took deliver of the car. Water spots all over the car, somewhat dirty and a spot by the gas cap area that will need a retailer to remove. Other than that sale of the car was good and I love the vehicle. More

Advisor was exceptional (Devin). Whomever the supervisor is was combative & a detriment to the dealership. The repair was substandard, & the problem made worse than it was when we br Whomever the supervisor is was combative & a detriment to the dealership. The repair was substandard, & the problem made worse than it was when we brought it in. We won't be back & wont be doing any business with them in the future (& I have owned nothing but VW's for more than 40 years). More

I go in with a specific issue and usually come out with more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know if its a faulty wiring thing but this has happened before. Only place I know of that I usually end up getting actually screwed over. Will just be taking my VW out of town or finding a more thorough local mechanic. 3 Stars but only because the service manager has been kind in the past. More

Devin Hand gave me an excellent tutorial on our Tiguan. There were several questions we had on some of the tech There were several questions we had on some of the tech More

I did not find out what was wrong with my car for two days. Told them I had a deadline for a vacation, but did not find out , until 5:00 p.m. the night before I had to leave, what was wrong with my car days. Told them I had a deadline for a vacation, but did not find out , until 5:00 p.m. the night before I had to leave, what was wrong with my car More

The team was communicative and responsive to our questions. They also completed our service on time. questions. They also completed our service on time. More

I spent over 9k to have seals redone on my EOS to address issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over a issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over again to get status on my car. I do believe the work was done although no one walked me through the work performed. And my wind screen was melted and that wa snot the case when I dropped it off and that has still not been addressed yet. I would think that VW could do better I had the condensation issue resolved by another shop as it was due to bad hoses and radiator. Much less than 9k. As an update - I have spoken to the service manger and we are working toward resolving any ongoing issues and concerns on my part. I can feel good about the outreach, professionalism and support to make my car whole and right. This is service I would expect and like to recommend. Well done Volkswagen! More