Volkswagen of Salem - Service Center

Very helpful, courteous, knowledgeable. I have had nothing but a great experience dealing with this dealership. I have had nothing but a great experience dealing with this dealership. More

Good response/return of calls and timely appointments available, happy with all the service team. available, happy with all the service team. More

The experience started out good. I was satisfied with the car choices on the lot, the hospitality while looking, and how the staff accommodated my request for a longer test drive to I was satisfied with the car choices on the lot, the hospitality while looking, and how the staff accommodated my request for a longer test drive to find a hill. It went a bit downhill with the sales department, which is not altogether surprising given the reputation that all car dealerships have. I was disappointed with the trade-in value of my previous car, as it was less than online estimates prepared me for. Also rather annoyed that I had to pay for a security system I didn't want because they refused to uninstall it. Didn't like feeling pressured to buy a service plan when none of the covered providers exist on the coast. The worst part was discovering weeks later that there was a tire lock installed with no key, making it impossible to service a tire leak. More

I just had some additional work done. They fixed my issue quickly and noticed my marker light being out and fixed that as well at no additional cost or service time. This is the excelle They fixed my issue quickly and noticed my marker light being out and fixed that as well at no additional cost or service time. This is the excellent service that I would expect from a customer oriented company and feel very appreciative for keeping my car on the road! More

Greg G is the BEST. .........................:)Had Great Experience Every time Just should of Gave Us WHOLESALE PRIMCE ON PARTS AND LABOR FROM THE 1ST CALL. .........................:)Had Great Experience Every time Just should of Gave Us WHOLESALE PRIMCE ON PARTS AND LABOR FROM THE 1ST CALL. More

Dealer promised a cargo mat with purchase and that they would ship to us. Been waiting 3 months with multiple calls and emails with no follow up or shipment tracking. All the paper work was in the contract would ship to us. Been waiting 3 months with multiple calls and emails with no follow up or shipment tracking. All the paper work was in the contract. We ended up having to buy one ourselves it's taken so long. More

This is the third time I have brought my vehicle in for service. The first two they never did, even though I left my vehicle for over 24 hours. This last time they did an oil change and “inspected” the veh service. The first two they never did, even though I left my vehicle for over 24 hours. This last time they did an oil change and “inspected” the vehicle which consisted of checking the mileage to see what needed done. My vehicle came back with a horrible rattle and nothing actually checked except the oil was changed. After not serving my car for 1.5 hours after my appointment time I am very disappointed with this dealership and wish I had not purchased their service packet. More

First time visit. Service was excellent. Friendly and professional. I was there for a 10,000 mile service check and everything went very smoothly and in a very timely Service was excellent. Friendly and professional. I was there for a 10,000 mile service check and everything went very smoothly and in a very timely way. It felt very coordinated and efficient. More

Greg and Dave are awesome and always take care of my lil. work car.. I'm a blue collar loyal customer and always get the best service.. even when Greg lil.grumpy..he always takes of me..I drive over hour ever work car.. I'm a blue collar loyal customer and always get the best service.. even when Greg lil.grumpy..he always takes of me..I drive over hour every oil change..I know they can't make every customer happy..but the service is good and worth the drive More

My brakes needed to be replaced. The service team examined my brakes, quoted a price and scheduled an installation date. I was charged exactly what was quoted to me. The work was ter The service team examined my brakes, quoted a price and scheduled an installation date. I was charged exactly what was quoted to me. The work was terrific, and they even washed my car before they returned it to me! What’s not to like? I’ll be back. More