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Volkswagen of Salem - Service Center

Salem, OR

4.1
509 Reviews
Call Service Center (503) 400-6307

509 Reviews of Volkswagen of Salem - Service Center

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September 29, 2024

Horrible. Parts are overpriced. Technician shotgun parts until problem is fixed. Quoted 3k. Fixed issue with less than 200. Do not recommend. More

by JZAVALA03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kkkk
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Oct 02, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

Lack of customer service. Won’t ever answer calls or return calls. Won’t call about after not having an answer for your call. Very rude! More

by NICHOLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

Representatives were polite and knowledgable. Waiting area was clean and comfortable. I appreciated the free exterior wash. More

by ALICIA.KAY.EAGAN.JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Volkswagen of Salem responded

Alicia, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

They sold me a car that didn’t even work and now they want me to pay to get it fix More

by MI9UELINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ledgerwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stabler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 24, 2024

Work was done well. Took a very long time and no courtesy vehicle offered. Communication with the shop was horrible More

by Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember
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Sep 29, 2024 -

Volkswagen of Salem responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 23, 2024

I have purchased several cars from VW of Salem and their service department has worked all of them. I have always been happy with my experience. They do a great job of getting your service done in a timely More

by TARANMK27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 22, 2024

On time, efficient with up front cost estimates. Timely ride service. All around great service. More

by JillD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Volkswagen of Salem responded

Thanks, Jill, for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 19, 2024

Very speedy and efficient. In check in and service. Always enjoy having my Tiguan returned to me clean and vacuumed. Thx VW of Salem. More

by DLEAONARD30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Volkswagen of Salem responded

Thank you for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 16, 2024

I was told service would take 2 days but it took 5 days forcing me to change traveling plans. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 14, 2024

Definitely recommend them! It was very easy to buy and helpful! Would go back again More

by MIA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Sep 15, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Peter or our team can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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