Volkswagen of Salem - Service Center

Great service department. Competent service manager. Accommodating waiting area. Friendly and helpful parts department workers. Competent service manager. Accommodating waiting area. Friendly and helpful parts department workers. More

It's always clean and welcoming. And the waiting area is comfortable as well as close by. And the waiting area is comfortable as well as close by. More

Thank you Greg with VW of Salem for quickly fixing a seatbelt dashboard issue. Once again, quality service! Lee D. seatbelt dashboard issue. Once again, quality service! Lee D. More

Peter was very easy to talk to and helped greatly in the deciding factors of getting my car. It was my first new one and I was definitely on the the fence deciding factors of getting my car. It was my first new one and I was definitely on the the fence More

It seems like there is an issue everytime I go there if not with me with another customer. The last time was my last time I left before they even did anything for me. My appointment was at 12 and still had not with me with another customer. The last time was my last time I left before they even did anything for me. My appointment was at 12 and still hadn't been seen at 1:30. A customer was told his car was done drove off and came back mad cause his car stopped working before he left the lot. They didn't even put his oil cap back on his car after the oil change. More

Volkswagen of Salem is hands down one of the most honest and honorable dealerships I’ve ever been to. Their salespeople and their service staff go above and beyond to exceed your expectations and take care and honorable dealerships I’ve ever been to. Their salespeople and their service staff go above and beyond to exceed your expectations and take care of their customers. I highly recommend them to anyone! More

Based This rating is based on my most recent experience when I took my 2019 Sportswagen into the VW of Salem’s service department for a recall service, and while I was there, I had them do a lis experience when I took my 2019 Sportswagen into the VW of Salem’s service department for a recall service, and while I was there, I had them do a list of preventive maintenance tasks. I was told the recall work could take most of the day. They provided me with uber and lyft rides to and from a friend’s house where I spent the day. My car was ready sooner than I expected—always a good markfor a service department, and they did an exceptional wash and vacuum on my car, making it look nearly new! A real bonus that was not anticipated! More

Nice people. Able to get what I need. Maybe add free shipping to online orders Able to get what I need. Maybe add free shipping to online orders More

Employees were very helpful replacing a part on same day I walked in. Being that I had a very important meeting that was time sensitive, they were able to accommodate me by making sure I had enough time to I walked in. Being that I had a very important meeting that was time sensitive, they were able to accommodate me by making sure I had enough time to get to the meeting. More

They are always friendly, helpful and they listen to your individual needs. They genuinely seem to care. individual needs. They genuinely seem to care. More