Volkswagen of Salem - Service Center

Before they even looked at my car they had $1,200:00 of recommended repairs and service items They also said they garage a few for printing an invoice and storing your car information on their computer s recommended repairs and service items They also said they garage a few for printing an invoice and storing your car information on their computer system. I do t trust this behavior from a service center, as a customer. More

Sent it in for warranty work. Had to order a part that would arrive “Monday at the latest”. They assured me they would call me. We went to get the car in the meantime and upon pic Had to order a part that would arrive “Monday at the latest”. They assured me they would call me. We went to get the car in the meantime and upon pickup, they had lost my keys. Nobody knew where they were. 20 minutes later they found them. Nevermind it made me late to get my daughter to her game…that’s a big deal. Monday comes and goes and no call. I give it a few more days and still no call. I call in and get the usual, “it should be here any day”. Nearly three weeks had passed, I call again and the part is in. I asked why they hadn’t called and they said, “it just got here”. LOL! No apologies. They fix the problem and we are thrilled with that! Upon pick up, nobody is there. I wander around for 15 minutes and there is not a soul at the dealership. I was thankful for the free coffee I guess. I’m thankful it is fixed and I just wish Salem had a VW dealership I could feel good about. I’m not asking for a lot, just the most basic of customer service. More

Fantastic service at Salem vw service department. Greg Bell, Josh and service team take good care of customers and the cars they service. Professional, friendly and fix the cars right the first tim Greg Bell, Josh and service team take good care of customers and the cars they service. Professional, friendly and fix the cars right the first time. Thank you. More

Had a ten am appointment. Left my cat there for over two hours. Came back and waited another two hours. Worst service there yet. Left my cat there for over two hours. Came back and waited another two hours. Worst service there yet. More

The service center was great. Devin, my representative, went above and beyond to take care of my needs. He is someone I will always recommend! Devin, my representative, went above and beyond to take care of my needs. He is someone I will always recommend! More

Consistently great service from the team. I was given 15% off the total charge by the service manager. Yay! I was given 15% off the total charge by the service manager. Yay! More

The dealership had our car more than we did in the first 2 weeks that we owned our car. 2 weeks that we owned our car. More

Great service would recommend everyone to go Volkswagen dealership service of Salem Oregon great people dealership service of Salem Oregon great people More

Took care of the problem in a pleasant and professional manner. Very satisfied with the service. manner. Very satisfied with the service. More

Lobby has dilapidated furniture and minimal services. Time for services takes always longer than anticipated. ie. 2 days turns into a week . 1 hour turns into 4 hours. Vehicle is returned to customer a Time for services takes always longer than anticipated. ie. 2 days turns into a week . 1 hour turns into 4 hours. Vehicle is returned to customer and what was requested to be taken care of has not been completed. Extremely frustrating. Car is often times returned dirty. I’m selling my VW though I really enjoy this car bc of LITHIA. More