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589 Reviews of Volkswagen of Salem - Service Center
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July 29, 2025
I took my Bug in because an interior light was continuously on, thus draining the battery. Your tech could find nothing wrong other than I needed a new battery. When I started to leave the dealers continuously on, thus draining the battery. Your tech could find nothing wrong other than I needed a new battery. When I started to leave the dealership, the light was still on! It took your guy at the desk who makes the appointments and takes the payments, 15 seconds to realize there is a ( not obvious) on-off switch for the light. THAT was the problem. Your tech didn't notice this? Or inform me? My head is still swimming. Seriously. Other than that all services were handled well. But REALLY! A switch? More
by Linda Ditchen
Verified CustomerEmployees Worked With
Don't remember name
July 28, 2025
the dealership had a good atmosphere it was clean the staff were respectfull and friendly staff were respectfull and friendly More
by KOEYKREISS
July 24, 2025
They did a fantastic job, as they done for the last twenty five years, since I purchased the car from this dealership! Thank you! twenty five years, since I purchased the car from this dealership! Thank you! More
by DENISAN
July 15, 2025
The dealer rather than replacing the wiring harness which had been indicated for a P13CE failure code - instead did a botched job of repairing the harness at higher cost. That has failed and now requires war had been indicated for a P13CE failure code - instead did a botched job of repairing the harness at higher cost. That has failed and now requires warranty repair or replacement. I have very low confidence that this repair will last. This is the second extremely expensive repair that has failed and had to be redone. The first repair was replacement of an ABS module. The factory module was defective and leaked immediately requiring replacement. The staff are wonderful people. But I now seriously question the dealerships quality control and decision making. More
by DIRK12
Employees Worked With
July 14, 2025
Very good Results at a reasonable price. Very nice waiting room with hot chocolate and creamer. Very nice waiting room with hot chocolate and creamer. More
by MXSPEED656
July 13, 2025
VW Salem is very courteous and clear on what will be done and how much it will cost. and how much it will cost. More
by FACE2FEET
July 12, 2025
Did. Get my new Jetta back after 3 weeks. Have had it now for a while. Put 2300 miles on it. Don’t think the gas gauge system is very accurate. There’s so Get my new Jetta back after 3 weeks. Have had it now for a while. Put 2300 miles on it. Don’t think the gas gauge system is very accurate. There’s something loose in the trunk rattling around. No night mode on the rear view mirror. No outdoor air intake when fans are off. Lots to like, but issues way to soon for a new car !!! Dealership fine,service dept. slow to call back. Lots of cars on lot, sales very helpful. More
by JWSSLIDER
Employees Worked With
July 11, 2025
The service staff is friendly and professional. I would recommend to family and friends for service I would recommend to family and friends for service More
by JOSHUAB16A
Employees Worked With
