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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
486 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 486 reviews

May 13, 2024

After other mechanics wasted our time (6 eeeks) and mucho dinero VW fixed it in tow days for a minimal charge More

by WMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
May 13, 2024

I feel like I get good service and I trust the facility. I am bummed about the cost of a plastic cover for my key area on drivers side. It was removed I believe by someone trying to get into my car. 200. More

by mlclark911
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
May 12, 2024

Our experience working with Salem VW was extremely easy and they couldn’t have taken better care of us. We worked with Dema and Tanner and they made the whole transaction seamless. We are very pleased wit More

by VINTAGE.GAL.AW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dema and Tanner
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May 12, 2024 -

Volkswagen of Salem responded

Here at Volkswagen of Salem, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
May 12, 2024

Brendan was great! Good coffee and cold water was available as I waited. One of the quicker car purchases I’ve made. More

by Gabe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan
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May 12, 2024 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Brendan to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
May 12, 2024

We received prompt and friendly service from the moment we walked in the door. An overall great experience! More

by WNG4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Morgan
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May 12, 2024 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
May 12, 2024

They consistently give us excellent service and always wash our cars too!! They're easy to work with: professional, courteous and helpful. More

by susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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May 13, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team, Susan. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
May 09, 2024

Inconsistency, uncaring, unfinished, rude, inconsiderate of time, unwillingness to accommodate their issues, incompetence of diagnosing issue. More

by RBTM2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. Would you mind sending us your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
May 08, 2024

The sales department is great. I would not trust the service department or their 60 point inspection. The car we bought the heater did not work. We paid cash but the finance manage More

by WWW.WNG123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meredith. Was wonderful.
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May 11, 2024 -

Volkswagen of Salem responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
May 07, 2024

Great customer service ! ! David Quarles was super helpful and nice. The manager Greg service manager did everything he could to help me navigate this stressful situation. More

by AMBER.STECKLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Quarles
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May 08, 2024 -

Volkswagen of Salem responded

Thank you, Amber! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
May 05, 2024

Everyone was very helpful and polite. As far as I could tell, they did a very thorough job working through things on the car. More

by SEABOUND101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know all of their names because I just had my car serviced. I know Gregg the manager was great.
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May 06, 2024 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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