Volkswagen of Salem

We worked with Peter. He was great! Up front and honest. Even recommended a restaurant for lunch He was great! Up front and honest. Even recommended a restaurant for lunch More

I bought an extended warranty through your company for 5k And now when I need to work done i'm out of luck. And now when I need to work done i'm out of luck. More

Very nice service representative. I'm sorry I can't remember his name, but maybe you can look it up. He was friendly and knowledgeable. The waiting are is very nice and I enjoyed c I'm sorry I can't remember his name, but maybe you can look it up. He was friendly and knowledgeable. The waiting are is very nice and I enjoyed checking our the new "vanagon" or "Volkswagen bus" that is electric. A sales associate ,who knew I wasn't interested in buying , told me all about the features. I will come again to have my out of warranty Audi serviced here, rather than going to Portland for service. More

The sales people were very nice. I did feel there was too much "back and forth" during the negotiation process and honestly was surprised my almost final offer wasn't accepted as it I did feel there was too much "back and forth" during the negotiation process and honestly was surprised my almost final offer wasn't accepted as it was not far from initial asking price. At the end, waiting 30 minutes more over a difference of $50 was just dumb. More

Awesome Customer service and an awesome dealership. They make buying a new car fun and enjoyable. They make buying a new car fun and enjoyable. More

The salesman were very nice and took great care of me. The interior of the dealership is also very nice and they had free hot chocolate, red bulls, snacks, etc. The interior of the dealership is also very nice and they had free hot chocolate, red bulls, snacks, etc. More

The service start on time, comfortable facility, good información about other car needs and ask for authorization, we get satisfied with the service información about other car needs and ask for authorization, we get satisfied with the service More

Service was great, got me in and out in no time. Friendly and informative with all the work they needed to do. Friendly and informative with all the work they needed to do. More

Aggressive service manager. Just flat out disrespectful. He has no customer service skills….. basically pay, or take a hike. Had issue with a recall that was performed in 2019 o Just flat out disrespectful. He has no customer service skills….. basically pay, or take a hike. Had issue with a recall that was performed in 2019 on a leaking fuel filter…. Fixed with cellophane tape per VW corporate decision. That fix was done at a Southern California dealership. It failed when I moved up to Oregon.I was told the warranty ran out on the fix. (How do they warranty sticky tape?) anyway, a bad combination of a, not to sharp service manager and a bad corporate decision. I was told by coworkers to never go to that dealership, it’s known to be the worst in Salem. More

Asked to find why not starting. Previous mechanic elsewhere replaced everything needed to start it.Took my new battery, Did not return it to me.Put their Battery in, still doesn’t s Previous mechanic elsewhere replaced everything needed to start it.Took my new battery, Did not return it to me.Put their Battery in, still doesn’t start. $500. $300 to look at it, $200 for a new battery I did not need, without returning the old battery. Now wants me to have it towed again and pay another inspection fee. Like bait and switch. they didn’t bother to find the real reason it wasn’t starting in the first visit. Told me they don’t “work for free” I should have said I don’t “pay money for free”. Bad business More