Volkswagen of Salem

Service was horrible had to call and get updates, was not kept in the loop for service of my car, had it for over a month and half a tank of gas was used for test drives kept in the loop for service of my car, had it for over a month and half a tank of gas was used for test drives More

I had been to the dealership 4 times and no one bothered to greet me out on the lot. When I entered the building I went to the front desk and ask to speak to a salesperson . Brenden was at the desk and said to greet me out on the lot. When I entered the building I went to the front desk and ask to speak to a salesperson . Brenden was at the desk and said he could help me. He is very nice and showed my wife and I the truck we ask about . He answered most of my questions and was very polite. We tried to figure out a price but we were far off on what I could do . Perry came to the desk and we talked but still off in price. It took a couple of days for us to come to a figure that would work. I made an appointment to sign paperwork for 2:00 . I arrived on time and after waiting 30 mins I was turned to Tayler because Brenden had called in a couldn't make it. Tayler was very good at taking over. Very pleasant she did much of the write up on what we agreed to by text . Then I waited and at 4:15 I went to meet Mike for the final paperwork . Left dealership at 4:45 . It took way too long. More

I had an issue with something and he went above and beyond to help me solve it as well as his teamates. Showed excellent customer service and high level of care. Thank you everyone at VW. beyond to help me solve it as well as his teamates. Showed excellent customer service and high level of care. Thank you everyone at VW. More

Very quick, excellent work Customer service was friendly and polite They cleaned my truck well and polite They cleaned my truck well More

Went well. Only hiccup was the computer going down in the middle of signing papers, but love the car and got the deal I wanted Only hiccup was the computer going down in the middle of signing papers, but love the car and got the deal I wanted More

The dealership has invariably been efficient, courteous, prompt, and informative with this and other service appointments. Since we travel two hours for our appointments, it is not possible to drop off the prompt, and informative with this and other service appointments. Since we travel two hours for our appointments, it is not possible to drop off the vehicle, so we enjoy the amenities of the waiting area in the comfortable seating provided. More

This dealership does not know what they tell there customers then they change there story's and wonder why customers get upset and contact corporate then they don't do anything either for the customer customers then they change there story's and wonder why customers get upset and contact corporate then they don't do anything either for the customers so just take ur car somewhere else More

Good quality work, in a reasonable time frame. Priced as well as most dealers. Car is clean afterwards, and have had no difficulties with scheduling, or the service staff. Priced as well as most dealers. Car is clean afterwards, and have had no difficulties with scheduling, or the service staff. More

Tanner was very knowledgeable, professional, nice and I didn't feel pressured while I was looking to find the best option for me. I love my new Taos! didn't feel pressured while I was looking to find the best option for me. I love my new Taos! More

Clear honest and willing to meet my financial needs result was a car sale Transparent process and easy egoist result was a car sale Transparent process and easy egoist More