Volkswagen of Salem

My service writer was easy to communicate with. He did a great job at granting my requests and the mechanic was fast about the service. I will continue to return in the future. He did a great job at granting my requests and the mechanic was fast about the service. I will continue to return in the future. More

10/10 dealership capable of handling customers problems to the best of their ability. Very easy to deal with, and worth your time. to the best of their ability. Very easy to deal with, and worth your time. More

Very good service and letting me know what additionally could be done I will contact them when I want it done could be done I will contact them when I want it done More

Quick and timely service. Good customer service from attending staff. Wait was what was stated it would be and waiting area was comfortable Good customer service from attending staff. Wait was what was stated it would be and waiting area was comfortable More

They got my oil change service done fast and asked did I have any concerns. They were willing to help if I had concerns. have any concerns. They were willing to help if I had concerns. More

I do not know who Matthew Reid is or was. It took three weeks to get the driver's window replaced. I had to chase it down. Said they had to detail the truck. They did not even bother to sham It took three weeks to get the driver's window replaced. I had to chase it down. Said they had to detail the truck. They did not even bother to shampoo the seats. They had my money, so why bother. Bought the truck on New Years Eve. Three hours in the dealership, even after making most of the transaction via text / telephone. More

Devin has always been polite and very helpful when I have gone into the service dept. It has been a very long wait both times I’ve brought my car in but when they had a loaner they let me borrow it. I don’t gone into the service dept. It has been a very long wait both times I’ve brought my car in but when they had a loaner they let me borrow it. I don’t live in Salem so that is greatly appreciated. More

By far the worst experience I have ever had with a certain car. First dealership/ Volkswagen I have ever used/owned and it’s completely useless. My recommendation to others is don’t get a Volkswagen a certain car. First dealership/ Volkswagen I have ever used/owned and it’s completely useless. My recommendation to others is don’t get a Volkswagen and don’t ever use their dealership services. I have gone in several times to figure out what the root of the problem is for my 2014 Volkswagen Jetta and to no hope or light in sight it’s still a problem. Terrible communication, terrible customer service. You guys have seriously put a sour taste in my mouth along with a decent size debt. I will never buy another Volkswagen. Ever. Thanks. More

Customer service is always on their game. Over the years we have been so pleased that it’s hard to buy a car anywhere else! Over the years we have been so pleased that it’s hard to buy a car anywhere else! More

I bought something I have always wanted. The staff was awesome and very personable. They worked hard for my business and I will tell everyone looking for a great vehicle where you are treat The staff was awesome and very personable. They worked hard for my business and I will tell everyone looking for a great vehicle where you are treated like a friend, spend your money here! More