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Volkswagen of Salem

Salem, OR

4.2
792 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 792 reviews

February 06, 2025

Car they sold me broke down within 2 hours and then they kept my downpayment and didn't even give me a vehicle had to find my own ride home from Salem to Lebanon..worst dealership ever no wonder they have a More

by COBYISKING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bouchard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Koda Colbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Duncan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yesenia Escobedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garibay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Greene
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ezra Lamm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Mcclinton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 05, 2025

Fantastic service. Came from the coast for a recall without realizing it would take days. They sent me home with a loaner at no charge, then delivered my car to my hous More

by TIMSEETH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Volkswagen of Salem responded

It's great to hear that Gregory was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 05, 2025

Very attentive, quick, and fair priced. Would've liked ancarnwash though. 😀Thanks for the Lyft. More

by tljoy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot first name, last name starts with a Q.
Feb 06, 2025 -

Volkswagen of Salem responded

Thank you for your very kind review. Gregory and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 02, 2025

I finally found the exact car I had been looking what feels like forever for. Yes I was there for around 6 hours but I understand the car buying process takes a lot of time. The salesman, Dmytro, who sol More

by ANELARWRIGHT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dymtro Zolotarov, Bailey
Feb 03, 2025 -

Volkswagen of Salem responded

Anelar, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Dymtro, Bailey, and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 02, 2025

Great experience! Tonya was fantastic to work with! Wonderful support of a family getting their first child into their first car as a teen! More

by MIKEYHERM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonya Cervantes
Feb 03, 2025 -

Volkswagen of Salem responded

Mikey, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Tonya and our team here at Volkswagen of Salem are glad to have you as a customer. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 01, 2025

All was good thank you. Would do it again. Vary nice to work with. Again thank you. More

by BOBHEP1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Volkswagen of Salem responded

Bob, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 01, 2025

The personal service they give goes way beyond expectation. Very friendly staff The service is excellent. More

by ONEMANWM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 31, 2025

They were very Quick, courteous, and professsinal in their business dealings. They even gave me a pastrami sandwich while the paperwork was being done More

by WIDERAARON306
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry
Feb 01, 2025 -

Volkswagen of Salem responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

January 31, 2025

Very pleasant staff, quick to respond. . Knowledgeable and courteous. Definitely recommend using them if you have a VW. More

by GRVYGCKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Hand
Feb 01, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 31, 2025

My service writer was easy to communicate with. He did a great job at granting my requests and the mechanic was fast about the service. I will continue to return in the future. More

by Jlink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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