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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
737 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 737 reviews

April 05, 2024

I paid about $200. 00 to be told what was wrong with the car. The office was great. They kind of fixed the fender by pushing it back in place but did not use anything to More

by RJWEAVER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 04, 2024

I always get great service here, everyone is very friendly. I would definitely recommend it! More

by PETRO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 03, 2024

We had a good experience purchasing our SUV from this dealership. Brandon, Jesse and Meredith were very friendly, helpful and I didn't feel pressured. I would buy from them again. More

by SUMMERGIRLY1978
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon, Jesse and Meredith.
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Apr 04, 2024 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon, Meredith, and Jesse met your expectations. Congratulations on your new SUV! Thank you again for choosing Volkswagen of Salem, we look forward to having you as one of our valued customers for many more years to come! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 01, 2024

Jesse was very thorough about getting us great financing! He was helpful about information about new products. Very kind and knowledgeable. More

by SBOGART26
Recommend Dealer
Yes
Employees Worked With
Jordan and Jesse reck
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Apr 02, 2024 -

Volkswagen of Salem responded

Thank you so much for choosing Volkswagen of Salem! Please let us know if we can be of any more assistance! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 01, 2024

They were very thorough, answered all of our questions, and got a better rate than we thought we had More

by SBOGART26
Recommend Dealer
Yes
Employees Worked With
Jesse Reck and I forgot the salesman's name.
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Apr 02, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 29, 2024

I brought my Audi to be serviced and the Service Rep was not honest with me. Then they forgot to tighten the oil plug and I had to have my car towed They did not offer to reimburse me or anything. I had t More

by CMELLIS
Recommend Dealer
No
Employees Worked With
Meredith and Crystal were the only ones I could get a hold of
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Apr 02, 2024 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 28, 2024

Buying a vehicle at VW of Salem was a great experience. The sales associate Dmyetro was so very helpful, friendly, and professional, as were the other associates. I will definitely refer my friends and fam More

by ELIZABETHSERNA1960
Recommend Dealer
Yes
Employees Worked With
Dmytro Zolotarov
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Jul 12, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us, Elizabeth. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Jul 12, 2024 -

ELIZABETHSERNA1960 responded

Volkswagon Salem is handsdown, the BEST place to do business when looking to purchase a vehicle. Your team of service representatives are phenomenal! I am beyond happy with my Ford Escape! Can't stop smiling! Thank you! Elizabeth S.

March 27, 2024

Great customer service at the service center! Bought a used car that has had a tremendous amount of problems after only 6 months of ownership More

by MACNAMARA2010
Recommend Dealer
Yes
Employees Worked With
David Quayle's
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Mar 28, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 27, 2024

Incredible service, friendly service writer and making sure everything is great Kind, friendly, caring and really personable More

by MACNAMARA2010
Recommend Dealer
Yes
Employees Worked With
David Quarles he was awesome
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Mar 28, 2024 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 25, 2024

Knowledgeable. Respectful of my budget. Assisted to find the right car for my husband and I. More

by DEBPANTHER
Recommend Dealer
Yes
Employees Worked With
Tanner
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Mar 25, 2024 -

DEBPANTHER responded

Knowledgeable. Respectful of my budget. Assisted to find the right car for my husband and I.

Mar 25, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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