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Volkswagen of Salem

Salem, OR

4.3
737 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 737 reviews

May 20, 2024

Everyone was very helpful. I really enjoyed working with Taylor on the purchase of my new car. More

by Coral Messana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor B
May 20, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for Taylor and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 19, 2024

The process took forever - 4. 5 hours. We were convinced they were moving slowly because we had a baby with us and they wanted to put on pressure so we’d be more agreeable. Typical More

by BM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Meredith
May 23, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Meredith can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 17, 2024

Awesome service. Awesome deals. Awesome Wheels. Awesome prices. Awesome communication. Awesome work. Awesome place. Awesome. Awesome. If you don't buy or get services More

by RMCCLAIN2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Toreson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Volkswagen of Salem responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 17, 2024

I purchased a vehicle from Volkswagen of Salem via their website. From start to finish, this was a very smooth transaction. Communication was excellent and I received timely (if not immediate!) responses More

by Harry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tayler Barker, Michael Wenzel
May 19, 2024 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, Harry, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 16, 2024

Easy, fast and friendly service. Always return my truck clean and fresh. Surprisingly fast response times for how busy they are. Ten out of ten always recommend. More

by LOSVECINOSLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 15, 2024

My issues were not resolve but charged very expensive cost without reasoning. I was not More

by DEKELEWL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
May 18, 2024 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind contacting us so we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 15, 2024

I’m very happy with my new car! Tanner was so helpful and nice, I really appreciated him taking the time to answer my questions and making sure I was informed on the options availab More

by BRITTANY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Toreson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Case, Bailey, Devin, Perry
May 15, 2024 -

Volkswagen of Salem responded

Thank you, Brittany! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 15, 2024

Greg and everyone is service were so great while getting my lifetime oil change. Salem Volkswagen is the best. Thank you again! More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Volkswagen of Salem responded

Thank you, Jesse, for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad Greg was able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 15, 2024

Chase and Bailey worked hard to get me into the vehicle I really wanted! Outstanding customer service and very professional with a relaxed buying experience! I would highly recommend buying from them! More

by BRANDON.POEHLER.BP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase, Morgan
May 16, 2024 -

Volkswagen of Salem responded

Brandon, It's fantastic to hear that Chase and Bailey provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 14, 2024

Great to work with, always willing to help out and answer all of my questions. Thanks guys! More

by BELLNANCY949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, Nancy, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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