Volkswagen of Salem

They actually cared that I was getting the right care for my vehicle. Waited for the expert to come back and verify the part that was recommended would actually solve my problem. I have sunk about $8k into t my vehicle. Waited for the expert to come back and verify the part that was recommended would actually solve my problem. I have sunk about $8k into this car in the last 6 months so it was really appreciated. More

Wonderful service. Very nice folks who take care of you and are straight forward about what’s happening. Couldn’t have been easier and no surprises. Very nice folks who take care of you and are straight forward about what’s happening. Couldn’t have been easier and no surprises. More

For my car, they are great for what they are doing as a service because I prepaid on the interest rate for oil changes, Butt they are overselling the services I don't need., and creating fear to me, maki service because I prepaid on the interest rate for oil changes, Butt they are overselling the services I don't need., and creating fear to me, making me run and take my time out of my busy schedule. I always go for 2nd opinion and end up I don't need it yet. But Voks Wagon Service department overselling it. More

A bit expensive but excellent service and prompt communication. No issue after my vehicle was serviced. communication. No issue after my vehicle was serviced. More

Don't stand behind their word. Was offered an original deal and after accepting it the salesman backpedeled. They did fix all the stuff that was an issue for me. Was offered an original deal and after accepting it the salesman backpedeled. They did fix all the stuff that was an issue for me. More

Great service and staff got my car back to me in a timely manner. would defiantly recommend Vw of Salem. manner. would defiantly recommend Vw of Salem. More

They always do great job working on my car and get the job down effectively job down effectively More

I had my car towed here after hours and leaving my key was easy. The following morning I had to repeat everything I had reported to them when I dropped it off, fine. They began their diagnostic on my car was easy. The following morning I had to repeat everything I had reported to them when I dropped it off, fine. They began their diagnostic on my car but contacting them to get information was impossible. I would call and get no one. The automatic message told me to text. I did that but my questions over text were not answered. I would call and get no one. Then I would get a new text asking how I could be helped. I would ask a question, no response. I would call, no response and get another text, asking how I could be helped. I ended up going in person to find out that the part I needed was one back order. I wish I knew this. They could have ordered a non OEM part but wouldn't return my calls to discuss options. I am grateful for the diagnostic report but ultimately what was discovered was what I reported the problem being. I took my car home and replaced the part myself. The service provider that helped me to my car did recommend a couple of places that may have the part I needed. I ended up getting it elsewhere but it was nice of them to give me suggestions. My car was there for three nights when they could have saved us all time and energy had I known they were waiting on a part with no arrival time. More

I was greated and served right away. Received frewuent updates snd treated with respect car runs great! Received frewuent updates snd treated with respect car runs great! More

Justin helped us out, great guy. Definitely would return to do business here. Left with a grin on my face. Definitely would return to do business here. Left with a grin on my face. More