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Volkswagen of Salem

Salem, OR

4.3
739 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 739 reviews

June 20, 2024

Got my car diagnosed within a day and parts ordered promptly, repair was done the within the week. More

by GG22
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 21, 2024 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 19, 2024

When we arrived we weren’t greeted by anyone. Hung out in the lobby for around 15 mins and told some yee had an appointment with Brendan. Brendan wasn’t there so Richard filled in for him. Ric More

by OHANAMOVING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Rowe
Jun 20, 2024 -

Volkswagen of Salem responded

Here at Volkswagen of Salem, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed working with Richard, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 18, 2024

Great customer service. Very informative. I got my vehicle back before the promised time. I will be back in the future, with my non Volkswagen vehicles. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Volkswagen of Salem responded

Jason, Thank you for the kind words for our service department! We look forward to sharing your compliments with Gregory and our team. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 18, 2024

Salespeople were very nice and not too pushy so the buying process was nice. Picking up the car was, unfortunately, a poor experience. They took a long time finding the temporary tags so I had to wait; More

by MICHAELRAE10
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Haire
Jun 19, 2024 -

Volkswagen of Salem responded

Michael, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Jordan can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 18, 2024

The dealership and management were great, the only issue I had was the extremely limited amount we could put on our credit card. It didn't matter how good my credit score was, or the fact that the entire ca More

by MIECATT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dema
Jun 19, 2024 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 16, 2024

Fast and Professional and went above and beyond what I was expecting. Service manager is great More

by KLPFENSEIN94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Volkswagen of Salem responded

It's great to hear that Gregory, Daniel, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 16, 2024

Everyone was AMAZING! !!! From my salesman to the Mgr. I will Highly recommend this dealership. More

by CAJEWEL2U
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry
Jun 16, 2024 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad Perry was able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 14, 2024

We had an easy, enjoyable experience with Volkswagen of Salem and I recommend them for anyone shopping for VWs. More

by SCANDIAHALL
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Volkswagen of Salem responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 14, 2024

Brought my car in to get a key fob programmed to my car had great service More

by MIKEPP4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Volkswagen of Salem responded

Mike, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 14, 2024

I was able to get my car in and fixed quickly even though it was under warranty and I didn’t pay anything. More

by MELISSARBAGNALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think it was Devin Hand
Jun 16, 2024 -

Volkswagen of Salem responded

Melissa, Thank you so much for your excellent review! We are so glad that w had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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