Volkswagen of Salem

Greg and Dave are awesome and always take care of my lil. work car.. I'm a blue collar loyal customer and always get the best service.. even when Greg lil.grumpy..he always takes of me..I drive over hour ever work car.. I'm a blue collar loyal customer and always get the best service.. even when Greg lil.grumpy..he always takes of me..I drive over hour every oil change..I know they can't make every customer happy..but the service is good and worth the drive More

EXTREMELY helpful in a time crunch…fit in an oil change in the same day during a cross-country road trip. in the same day during a cross-country road trip. More

My brakes needed to be replaced. The service team examined my brakes, quoted a price and scheduled an installation date. I was charged exactly what was quoted to me. The work was ter The service team examined my brakes, quoted a price and scheduled an installation date. I was charged exactly what was quoted to me. The work was terrific, and they even washed my car before they returned it to me! What’s not to like? I’ll be back. More

Staff was very professional and sales team was no pressure. Sales team knew alot about Tesla series. Any questions I had on them and they knew the answer. pressure. Sales team knew alot about Tesla series. Any questions I had on them and they knew the answer. More

I have always been treated with respect and kindness by the people working in the Salem VW especially by Craig the Service Manager and Steve the Mechanic you’re team is the reason why we have bought 3 new the people working in the Salem VW especially by Craig the Service Manager and Steve the Mechanic you’re team is the reason why we have bought 3 new VW and are family members have bought new VW also from you, thank you for the great service and the team. Sincerely Daniel & Vassa Lopes More

On time, respectful staff. Full itemized detail the work that was performed and what should be done in the near future. Full itemized detail the work that was performed and what should be done in the near future. More

Have always been pleased with the customer service at Volkswagen of salem. They are kind, considerate, and helpful. Volkswagen of salem. They are kind, considerate, and helpful. More

Bought a vehicle sight unseen, salesman neglected to tell me that the car charger, door flashlight, and camp speaker were missing. These items come with this vehicle when new. The alignment was off and th me that the car charger, door flashlight, and camp speaker were missing. These items come with this vehicle when new. The alignment was off and the suspension had rattles and one axle boot had to be replaced, it costs over $2,500 to replace the missing parts and repair the vehicle. Had I known About these issues I would have not bought the vehicle at the price I paid. Dealership misled me, make sure to have vehicles checked out before buying and do not buy a car here sight unseen. They only care about getting a mark on the board. More

Great service, friendly people, fast response, pointed out future service needs. Overall positive experience with Greg and crew! out future service needs. Overall positive experience with Greg and crew! More

Service advisors spoke to me as if I was incompetent, interrupting me and rushing through conversations. When I picked up, they didn’t go over work that was done. I went to leave and my battery needed a interrupting me and rushing through conversations. When I picked up, they didn’t go over work that was done. I went to leave and my battery needed a jump. There was no complimentary cleaning provided (thought this was common, or at LEAST a vacuum or outside wash.) Most irritating of all, after spending an outrageous amount of money and time without my vehicle, my car still exhibits the issues it had prior, the sole reason for taking it in to get “fixed!” More