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Volkswagen of Salem

Salem, OR

4.3
740 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 740 reviews

August 15, 2024

Great service as always. They have taken care of me for years. I will continue to go back when services are needed More

by Gary.cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Volkswagen of Salem responded

Gary, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 15, 2024

The service dept does a great job every time I am there. I have had no issues at all More

by Gary.cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Volkswagen of Salem responded

Gary, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 14, 2024

Volkswagen of Salem has been our go-to dealership since purchasing our 2023 ID.4 and late 2022. The sales and service team has been consistently knowledgeable and helpful. Thanks! More

by Sstarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 13, 2024

would not recommend this dealer. very unprofessional with bad communication and service. their prices are outrageous for the services. you’re better off going to a different shop. More

by JEDANMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 13, 2024

Did not follow through with services promised in the time they were promised. My car was there for weeks and I made multiple unnecessary trips to Salem (1 hour drive from my home) because of their lack of co More

by kathryn.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, Kathryn, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 12, 2024

Brendan and sales team definitely made it easy and comfortable to purchase the very specific vehicle I was shopping for. I was also impressed wi the how quickly the signing process was handled and I r More

by Evan Wofford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan and Dima
Aug 12, 2024 -

Volkswagen of Salem responded

Thank you so much for your kind words, Evan, and for taking the time to leave us this wonderful feedback! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

August 11, 2024

Brandon was wonderful. He is very knowledgeable and friendly and helped us find the perfect car for our needs. He’s great to chat with and looked out for our best interests More

by ADRIANA.CATHERENE.SMITH
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 12, 2024 -

Volkswagen of Salem responded

Adriana, Thank you for sharing your experience with us! We're happy to hear it went well working with Brandon and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

August 10, 2024

My worst experience buying a car. The salesman was very pushy and finance was the same. More

by MIKEYMEYERS85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't see anyone that helped me
Aug 14, 2024 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, Mike, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

August 10, 2024

People there are a bunch of wannabes. I go there just because i already pay for my oil change otherwise i would never go back there. More

by JCPAXT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 10, 2024

Staff very knowledgeable and friendly. Even though I waited several hours for completion of work (by my choice) there were comfortable chairs and snacks available. More

by KGJackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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