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Volkswagen of Salem
Salem, OR
743 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent.
It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean.
Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 743 reviews
August 31, 2024
Dealership has problems, managers of department do not communicate well with customers. My last repair work took a week or more longer then it should have. I was told their systems had been hacked. It too communicate well with customers. My last repair work took a week or more longer then it should have. I was told their systems had been hacked. It took a month to get the motor work completed. It was very exspensive. I am looking for a new shop to do my work. More
by Stevecowart
Verified CustomerEmployees Worked With
August 31, 2024
Made an appointment and was reminded of it 5 times. Showed up and no one was there. Had to ask a sales person where the service person was. Non one knew where he was. He walked in 10 minutes later. D Showed up and no one was there. Had to ask a sales person where the service person was. Non one knew where he was. He walked in 10 minutes later. Didn’t say sorry, didn’t introduce himself. Took an hour for an oil change. Didn’t get any kind of report of what was checked, levels afterward. It was not the best. If I didn’t have a warranty for oil changes I would never come back. More
by BETHANN.SILVERMAN
August 31, 2024
Jan and I are well pleased with the way we were treated during the sales process. during the sales process. More
by KZINGER1
Employees Worked With
August 30, 2024
I had an appointment for a certain time to get my oil changed, thinking it would only be 30min max. After an hour, I saw my vehicle pull up to the front of the entrance to the building. The tech got out changed, thinking it would only be 30min max. After an hour, I saw my vehicle pull up to the front of the entrance to the building. The tech got out and then started talking to one of the sales guys. After 15 min of waiting, I went outside to the tech and asked if my vehicle was ready. He said it was, so he handed me my keys and I left. The customer service of the service coordinators was sub par. No smiles, monotone voice, and just didn’t look like they enjoyed their jobs and seemed like they didn’t want to be there. I unfortunately have the lifetime oil changes so I will have to go back periodically. More
by Zephyr80
Employees Worked With
Not sure what their names are. No pics to figure it out.
August 30, 2024
I like the dealership. There was no pressure from the salespeople. They answered all of my questions, and they didn’t get frustrated with me, when I was hard to please. 🤗 There was no pressure from the salespeople. They answered all of my questions, and they didn’t get frustrated with me, when I was hard to please. 🤗 More
by LAURAINE1977
Employees Worked With
August 28, 2024
Friendly and helpful people who help you out and make your day we appreciate your friendship your day we appreciate your friendship More
by MUDDWOMAN2233
Employees Worked With
August 27, 2024
The service was great, my vehicle was done in a timely manner and the coffee machine in the waiting area is decent. manner and the coffee machine in the waiting area is decent. More
by RODEOLOVE
Employees Worked With
Other Employees :
Collin Smith, Joshua Helt, Josh McElwain, Devin Hand
