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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.2
790 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 790 reviews

February 25, 2025

They take good care of our Toureg. The tires we bought there were not as good as I was expecting but they are adequate. More

by daleblue57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 23, 2025

Thank you for helping my family out Tonya ! @ Volkswagen of Salem :) your help was very appreciated More

by SEPULVEDAADRIANA81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonya Cervantes !!
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Feb 23, 2025 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 22, 2025

I took my car in to have the oil changed, and they said they were shorthanded. They didn’t vacuum or wash my car and they stuck the mileage sticker over the top of the old mileage. Sticker was not happy at More

by RICHARDWALKER5334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, Richard, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 21, 2025

Tried to tell me my car needed $4,000 of work, which was not true after getting 2 other peoples opinions. More

by BREANNA.HOVDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, Breanna, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 20, 2025

I am verry pleased with the job that was did and i thank you i just though that it tock four weeks to git the parts was a long time More

by GRUNBERGHELLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Hellen, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 19, 2025

The service was great and the staff was super friendly and helpful and my car sparkled More

by JANEEarp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Volkswagen of Salem responded

Jane, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 18, 2025

Always able to get in quickly, get the service taken care of and be on my way! More

by BUNI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. Gregory, Daniel, and our team appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 18, 2025

Everyone was very nice at this dealership. Brendon helped me with the car, he was great and not pushy like many car salesmen. I didn’t want to be there all day and I didn’t have to at all! The More

by HAMBLINSARAH17
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Volkswagen of Salem responded

Sarah, Thank you for your very kind review. Michael, Brendon, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 17, 2025

Great staff and service. I won’t take my vehicle any where else. I trust VW of Salem. More

by BELLNANCY949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Nancy, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 16, 2025

Sell cars that say “ok safety” and not true. Cars are not safe to drive. More

by Luis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Volkswagen of Salem responded

Luis, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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