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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
671 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 671 reviews

November 14, 2024

greg was very professional and made sure i understood what was going on with my car More

by Diego Gamino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department, Diego! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 10, 2024

Excellent customer service, listened to our wants and have to haves for our vehicle purchase and delivered exactly what we were looking for. More

by WNG4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

November 10, 2024

Everyone was nice and helpful with the process of buying a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal. More

by VERNANFILOFIEFF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Koda Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ledgerwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stabler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

November 09, 2024

Volkswagen of Salem maintains a very friendly and professional atmosphere, while providing quick and efficient service More

by BRENNA.OBERACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Brenna, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 09, 2024

Everyone very nice and attentive. Didn’t have to wait until greeted. Purchase went smoothly More

by COLESPANGLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dema Zolotarov
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Nov 11, 2024 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

November 08, 2024

I was greeted promptly and with genuine courtesy for service scheduled on my used vehicle purchased from Volkswagen of Salem. I received a free ride home while the service was completed and given an ite More

by DLANGERUD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quarles
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Nov 11, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 08, 2024

The service was excellent, Brendon was very professional and patient with us. Bailey was also very good and knowledgeable regarding the financial process. It was a great experience! More

by Pablo Campuzano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon Braff (not sure about last name) and Bailey Noland
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Nov 11, 2024 -

Volkswagen of Salem responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Pablo, please do not hesitate to let us know. We are always happy to help! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

November 07, 2024

Really bad service with my vehicle, work was not done correctly. Was installed broken parts More

by Oleg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bouchard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Davin
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Nov 14, 2024 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 07, 2024

I have been consistently disappointed with this dealership and will be going to a new one for all future needs. On my last visit, I had a scheduled appointment for a standard recall issue. My car More

by DT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No interest in throwing specific individually under the bus
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Nov 14, 2024 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 06, 2024

Brendon was very helpful, and we are so far very pleased with our car. We appreciate that we could make a deal over the phone because we are from out of town. More

by MEGHANN.CHRISTIANSON
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brendon
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Nov 07, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with the team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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