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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
743 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 743 reviews

September 13, 2024

This was an awful experience and I wouldn't recommend this shop to anyone. The staff was rude and condescending. The place was dirty and smelled like human xxxxxxxxx. More

by CARLAJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 12, 2024

Great outfit. Good people Fair priced vehicles. Trusrtworthy. Fiendly honest. Easy to work with. They keep their word More

by GWAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ledgerwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stabler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 12, 2024

Everyone is always polite and informative. The place is always clean the snack area helps when you have a longer stay. More

by JS.re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 11, 2024

Friendly and easy to work with. I had a limited budget and they did a great job More

by JUDYGALLOWA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dmytro Zolotarov and a sales associate I have no idea what his name was.
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Sep 11, 2024 -

Volkswagen of Salem responded

Thank you, Judy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

September 11, 2024

The dealership does good maintenance on my vehicles but it seems to take a long time to your vehicle back. More

by DMAXBURK44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 10, 2024

Battery died two days later, key fob barely works, a part fell off the vehicle housing the back up camera. More

by LORI.OLSEN67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shawn
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Sep 14, 2024 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Lori. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

September 09, 2024

I like this car because its very easy to drive and comfortable.And the aircon is good More

by JEANETTE.IGNACIOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Volkswagen of Salem responded

Jeanette, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 09, 2024

Francisco (Javier) was wonderful! Very attentive to my wants and needs. He went above and beyond to find me the right car at the right price. He was very pleasant to work with as wel More

by LASALLESHARON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bouchard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garibay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Volkswagen of Salem responded

Thank you so much for your excellent review, Sharon! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

September 08, 2024

Things could have been handled better, service manager never did call me and discuss the issue with the exhaust. Instead they just cancel my warranty. Don’t look for me ever coming back More

by RANDY110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Volkswagen of Salem responded

Hi Randy: We thank you for taking the time to leave your review. We understand your frustration and do apologize for the lack of communication that occurred. We would be more than happy to assist you. Please reach out to us at your convenience and let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 08, 2024

Brendan listened to our wishes and didn't push unwanted vehicles on us. He was professional and pleasant. I felt like he wanted us to be happy with our choice of a vehicle. He had a nice way of making m More

by SMASOG27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon Braff-5 stars⭐️⭐️⭐️⭐️⭐️
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Sep 09, 2024 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brendan here at Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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