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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
722 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 722 reviews

October 01, 2024

Right when I walked in I was instantly greeted and was helped. Everyone was so nice and helpful. I will definitely came back to buy another car in the future More

by SALDIVARJOE907
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanya Risseeuw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Volkswagen of Salem responded

Thank you, Joe! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 01, 2024

Over price cars. Misrepresent DMV fees. No choice on Kahu theft prevention at $500. Would not recommend. More

by SHAWNMULLHERN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tanya Risseeuw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Toreson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Volkswagen of Salem responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

September 29, 2024

Very helpful and fast, but too expensive. Was charged for an oil change even though it was supposed to be free and I didn't realize until I got home. More

by SYNTHIAMENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Quarles
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Oct 02, 2024 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

Lack of customer service. Won’t ever answer calls or return calls. Won’t call about after not having an answer for your call. Very rude! More

by NICHOLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

They sold me a car that didn’t even work and now they want me to pay to get it fix More

by MI9UELINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ledgerwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stabler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

Horrible. Parts are overpriced. Technician shotgun parts until problem is fixed. Quoted 3k. Fixed issue with less than 200. Do not recommend. More

by JZAVALA03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kkkk
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Oct 02, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

Representatives were polite and knowledgable. Waiting area was clean and comfortable. I appreciated the free exterior wash. More

by ALICIA.KAY.EAGAN.JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Volkswagen of Salem responded

Alicia, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

They sold us a beautiful car and stay with us late to get the deal done. A great car for a competitive price and everyone was super nice! More

by SJGREG60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can't remember the names
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Sep 29, 2024 -

Volkswagen of Salem responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

September 26, 2024

Professional and courteous folks. Nice doing business with them. Will go back for service. Good job guys. More

by DANVILE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
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Sep 27, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

September 24, 2024

Work was done well. Took a very long time and no courtesy vehicle offered. Communication with the shop was horrible More

by Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember
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Sep 29, 2024 -

Volkswagen of Salem responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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