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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.2
793 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 793 reviews

December 04, 2024

Excellent service. Our salesman did not pressure, and I felt well informed through the entire process. More

by KELSEYAGUILAR4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan W.
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Dec 04, 2024 -

Volkswagen of Salem responded

Kelsey, Thanks for sharing your thoughts about your experience with Volkswagen of Salem. Brendan and our team appreciate your business and hope to see you again soon! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

December 04, 2024

A big cash grab, ran two diagnostic test then said I needed to replace the two parts of my car. Took it to a different place and all it needed were some screws to be retightened. More

by ZOKOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Mcelwain
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Dec 08, 2024 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 04, 2024

They were fast, polite, and answered all my questions. I also appreciate the text message when I left a voicemail about making an appointment. More

by sandijmit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 03, 2024

They provide good customer service. They are friendly, and offer recommendations without too much pressure. More

by annarhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 03, 2024

Service is always prompt and performed as requested. Waiting area is welcoming and the text updates are appreciated. . More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 03, 2024

My seat after they try to fix for recall it is worse then it was before And they are supposed to wash and vacuum my car they did not wash and vacuum. More

by VITYUKOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the name
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Dec 06, 2024 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 02, 2024

The dealership is set up nicely but I don't particularly care for my service rep Josh. He is unfriendly and a bit argumentative. More

by SPAGE1062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh in service
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Dec 06, 2024 -

Volkswagen of Salem responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 01, 2024

Great customer service. Gives you updates whike conducting your service and alliwz you to approve other items needing to be done. More

by cmelton602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 30, 2024

They let you know what they are going to do and what it should cost did not finding out my car had been parked on a vacant lot off site though the staff is courteous More

by RJSMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 30, 2024

Chase Morgan and Brendan B. (has the ivysaur figurine), are my go to guys. I fully trust them to do what's best for my needs and peremiters. Quality definitely shows as well as More

by CM927.BRESHEARS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Morgan, Brendan B
Report | Print
Dec 01, 2024 -

Volkswagen of Salem responded

Thank you for your kind words for Chase and Brendan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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