Volkswagen of Salem

Tonya was a great help! Excellent dealership staff, very professional and communicative during the process. Excellent dealership staff, very professional and communicative during the process. More

Friendly. Appreciate the free Lyft rides. Appreciate the free car wash. Appreciate them looking over my truck. Appreciate the free Lyft rides. Appreciate the free car wash. Appreciate them looking over my truck. More

Quick reception/drop off. Quick oil change/service. Out in a little over an hour. Quick oil change/service. Out in a little over an hour. More

I arrived a day early for my appointment by mistake. Instead if sending me on my way, I was told that they could try to work me in that day. That was so kind and accomodating. I came back the next day f Instead if sending me on my way, I was told that they could try to work me in that day. That was so kind and accomodating. I came back the next day for my scheduled appt and was happy that the communication was strong and the service was completed earlier than expected. I asked for an emailed receipt and was happily given one. That may seem insignificant, however, that request has been denied at another store. I felt valued as a customer and well taken care of. I was offered a complimentary car wash (another thing not offered where I have been going). I declined, but the offer and gesture is appreciated. This experience was professional, easy, great communication, and just an over-all "can do" vibe. This appt was for a company vehicle, but we have started using this service department for our personal vehicle as well. David Quarles was my service advisor (although he was not the gentleman from the day before that offered to try to fit me in). David was fantastic. This is incredibly refreshing after four years of very frustrating service experiences elsewhere. THANK YOU for taking such great care of me! More

Lobby has dilapidated furniture and minimal services. Time for services takes always longer than anticipated. ie. 2 days turns into a week . 1 hour turns into 4 hours. Vehicle is returned to customer a Time for services takes always longer than anticipated. ie. 2 days turns into a week . 1 hour turns into 4 hours. Vehicle is returned to customer and what was requested to be taken care of has not been completed. Extremely frustrating. Car is often times returned dirty. I’m selling my VW though I really enjoy this car bc of LITHIA. More

I have taken my new 2024 Tiguan there 3x’s and took 2 weeks each time weeks each time More

They were very friendly and not pushy, especially the woman that helped us tonya. I would Definitely come again!!! woman that helped us tonya. I would Definitely come again!!! More

Had a great experience and was grateful that my bad credit didn’t hold me back. I would recommend Volkswagen of Salem to anyone looking for a VW. credit didn’t hold me back. I would recommend Volkswagen of Salem to anyone looking for a VW. More

The crew at Volkswagen of Salem have been helpful and quick to answer questions about service. quick to answer questions about service. More

Good and fast but labor costs are astronomical. Labor is costly 4 times as much as service. It’s not practical Labor is costly 4 times as much as service. It’s not practical More