Volkswagen of Salem

They are horrible, left my windows down while it was pouring rain for a week straight, and killed my battery, tried to jump the car and it no longer would start due to them not properly putting the car pouring rain for a week straight, and killed my battery, tried to jump the car and it no longer would start due to them not properly putting the car back together, this place is horrible would not recommend. More

Way overpriced tries to sell you things you don't need wanted to charge me over $150 to do my cabin air filter and cleaning went to a different dealership they sold me the cabin air filter for $32 and cha wanted to charge me over $150 to do my cabin air filter and cleaning went to a different dealership they sold me the cabin air filter for $32 and change and then the service writer installed it for me for no charge More

Came here to get my window fixed, they said they'd be able to look at it in a few days, I hear nothing after a few days so I asked for an update. 2 or 3 more times they said it would be ready and failed able to look at it in a few days, I hear nothing after a few days so I asked for an update. 2 or 3 more times they said it would be ready and failed to update me at all while letting me pay $35/day for a rental. If I knew from the beginning that it would take 2 weeks to fix a window, I wouldn't have gotten the rental. I would have waited until they had the part. I just kept thinking, "oh it'll only be a couple more days", but nope. I also shouldn't have to feel like I'm pestering them to get an update about my car. In the end, 70% of the price was labor. They didn't even fix the window correctly (it catches on the door when opening) and it was $1400 total. Pretty insane to charge someone $1400 and not even fix a measly window correctly. Very very disappointed. More

Worst experience I've had at a dealership. Little communication. First the repair was under warranty, then a couple hours into the repair it wasn't under warranty. David Quarels is the worst. Little communication. First the repair was under warranty, then a couple hours into the repair it wasn't under warranty. David Quarels is the worst. He claims he communicates, but I ended up doing most of the communication work. He says he'll get back to you, but days later you haven't heard anything. If it wasn't for the warranty being through Lithia Motors, I wouldn't go to VW of Salem. Absolutely the worst customer service I have experienced. Stay away from VW of Salem and especially David Quarels. He will continuously lie to you and never get the job done. I haven't tried the Honda or BMW, but will NEVER go back to VW of Salem, until David Quarels is gone. This is not the job for him. More

Peter our salesman was great to work with. He was knowledgeable of the cars we were searching for. The whole team made this a great experience for my first time buyer daughter. He was knowledgeable of the cars we were searching for. The whole team made this a great experience for my first time buyer daughter. More

Very helpful, polite nice people Quality work. Just overall Great service. Very easy to deal with Just overall Great service. Very easy to deal with More

Josh was patient and attentive. We would all like more prompt parts availability from the manufacturer, but we were kept up to speed as that rare part became available. We would all like more prompt parts availability from the manufacturer, but we were kept up to speed as that rare part became available. More

I feel like the service is the best possible for my vehicle. Especially considering the damage done in this past collision was potentially catastrophic. It’s invaluable to have someone who knows the de vehicle. Especially considering the damage done in this past collision was potentially catastrophic. It’s invaluable to have someone who knows the details of what exactly is needed to get the car back on the road. More

Brenden was fantastic. We had excellent service from start to finish, and felt comfortable with our purchase. We had excellent service from start to finish, and felt comfortable with our purchase. More

Peter was kind and easy going. Perry helped to facilitate a sale and make it a great buy for my car and helped give me a good value for my trade in. Perry helped to facilitate a sale and make it a great buy for my car and helped give me a good value for my trade in. More