Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Orange Park
Jacksonville, FL
409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 409 reviews
January 26, 2024
I appreciate the patience, and great work from the sales rep that helped me by the name of KD....along with the other staff members that helped with the process, and purchase of my new 2024 Volkswagen Atlas rep that helped me by the name of KD....along with the other staff members that helped with the process, and purchase of my new 2024 Volkswagen Atlas. I wasn't even expecting to purchase a new vehicle when I went in, and definitely not a new new vehicle! But that's exactly how it happened, and I couldn't be more satisfied! More
by F.M
Employees Worked With
Khalil Dempsey
January 05, 2024
VW of Orange Park is where you go for sales and service. That statement is from years of observation of doing business with them. Especially in the service department. It is where service advisors service. That statement is from years of observation of doing business with them. Especially in the service department. It is where service advisors Allen, Moe and Natalie receive you with utmost respect, courtesy, and professionalism. They are knowledgeable and keep you well informed. I’m always made to feel like top priority when I go for service even on very busy days. I give them 10 in customer service. The climate there is so welcoming including checkout. It speaks volumes. As I wrote earlier, VW of Orange Park is where you go. Thanks More
by HNM
Employees Worked With
Service: Allen, Maurice, Natalie, Lou Ann, Charlye [cashier], Douglas Bennett
December 17, 2023
I recently had the pleasure of working with Jim Parziale, the Internet sales manager at Volkswagen of Orange Park. I cannot speak highly enough of his exceptional service. My husband and I were sea Parziale, the Internet sales manager at Volkswagen of Orange Park. I cannot speak highly enough of his exceptional service. My husband and I were searching for a car for our son, who had recently moved to Jacksonville, and the entire car shopping process had been daunting. Living in West Palm Beach, we searched for the perfect vehicle in Jacksonville and our local area. The experience of shopping for a used car these days can be downright awful, and I had lost count of the number of dealerships I had personally visited before my son's move. However, Jim's prompt response to my internet inquiry changed the game. Right from the start, Jim displayed a level of professionalism, knowledge, and respect for our budget that set him apart from the other salespeople we encountered. Despite finding a car in West Palm before securing one in Jacksonville, Jim remained patient and engaged with us over the course of a couple of days as we explored different options. What truly stood out about Jim was his quick responsiveness and willingness to provide all the necessary information about the vehicles we inquired about. In a sea of dealerships and salespeople, Jim was the only one who consistently delivered on his promises, making the car shopping experience significantly more pleasant. Even though we ultimately closed a deal in West Palm Beach a few hours before Jim found a trade-in that matched our needs, I am compelled to express my gratitude for Jim's outstanding service. Had circumstances been different, I would have undoubtedly chosen to purchase from Jim at Volkswagen of Orange Park. In a world where exceptional customer service is often rare, Jim Parziale shines as a professional who goes above and beyond. I highly recommend anyone in the Jacksonville area to seek Jim's expertise when looking for their next vehicle. His dedication and commitment to customer satisfaction make him a true asset to Volkswagen of Orange Park. More
by kkent1219
Employees Worked With
Jim Parziale
November 09, 2023
Just purchased a 2024 Golf R in the neighborhood of $53,000. Sales and sale manager we very nice to me. Car is great! What’s not great is as soon as I left the dealership 2 miles in tire pressure warni $53,000. Sales and sale manager we very nice to me. Car is great! What’s not great is as soon as I left the dealership 2 miles in tire pressure warning light appeared. Come to find out there was a pancake head screw right rear tire. Contacted dealership for advice since it was so new. Basically turned away by sales, sales manager messaged me next day while I was plugging said tire to ask how the car was. Needless to say I wasn’t thrilled. He was kind and offered to help, but by then the plug was set. After sleeping on it I felt an entirely new tire was warranted since so much money was spent and now with only 20 miles on the car I have to ride around with a plug until tires are replaced. $300 fix to make the customer happy. I was also going to return this week for a new/used car for the wife. I guess 100k possible profits didn’t warrant $300. I won’t be back. If I have to drive an hour out of town for anything VW I will, O’Steen VW has always been decent to me so back to them maybe. Guess I’ll go spend another $300 on a new tire myself since the greed trumps customer satisfaction. Oh to top it off I messaged the sales manager and his boss was suppose to contact me this afternoon. Well, it’s 8:53pm and no call.👌 More
by adunnfaze13
Employees Worked With
Ray, sales, Roger, sales manager
October 26, 2023
After having an awful experience at another dealership the day before. I went to Volkswagon of Orange Park because thats where the car the that originally wanted to purchase was located. Their main prior the day before. I went to Volkswagon of Orange Park because thats where the car the that originally wanted to purchase was located. Their main priority was to make sure that I was taken care of. Although I was on edge and skeptical most of the time, the manager, Douglas my sales person and even the Lucas the finance manager assured me that their main concern was to ensure that I had a good experience. I must say… not only was my experience AWESOME, I got a GREAT on the vehicle that I purchased. More
by Lady_Boss
Employees Worked With
Lucas. I don’t remember the other manager’s name. , Douglas Bennett
October 18, 2023
Douglas Bennett (sales) was very helpful and knowledgeable when helping me buy my new car.(3rd car I have bought from him) Would give him a 5 as well as the finance manager who was very thoroug knowledgeable when helping me buy my new car.(3rd car I have bought from him) Would give him a 5 as well as the finance manager who was very thorough. In the past have had issues with service dept but will give them another try. More
by suzanneoken
Employees Worked With
Douglas Bennett
October 13, 2023
KD was great to work with. The man took time on his day off to meet me at the dealership cause it was the only time I had on my schedule. From the time I opened my car door to The man took time on his day off to meet me at the dealership cause it was the only time I had on my schedule. From the time I opened my car door to the time I left everything was First Class all the way. Thanks KD and VW of Orange Park! More
by RickCbutler
Employees Worked With
Khalil Dempsey
September 25, 2023
KD worked hard to get usa good deal. He was committed and professional throughout the process. Overall he was great to work with ; very communicative. Thanks KD and VW of Orange Park! He was committed and professional throughout the process. Overall he was great to work with ; very communicative. Thanks KD and VW of Orange Park! More
by abneyra
Employees Worked With
Kd
