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Volkswagen of Olympia
Olympia, WA
23 Reviews
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Showing 23 reviews
April 22, 2025
If I could give a ZERO star rating I would! Absolutely disappointed with my recent service experience at VW of Olympia. If I could give zero stars, I would. I brought my vehicle in on D Absolutely disappointed with my recent service experience at VW of Olympia. If I could give zero stars, I would. I brought my vehicle in on December 27, 2024, for a timing belt replacement—quoted at $2,581.61 plus tax. I was also told a brake lamp switch fault would be covered under warranty. On December 31st, I was told my car was ready, paid the final bill of $2,867.53, and picked it up. Minutes after driving away, I pulled over to check under the hood—just being cautious after such a major service. What did I find? A torque bolt sitting loose on the cowling below the windshield. I drove straight back to the dealership to report it. Instead of taking the issue seriously, I was met with a string of dismissive, unprofessional responses: • “That bolt isn’t from your car.” • “Did you put it there?” • “Maybe a tech working on another car left it there.” No accountability. No apology. No inspection. Just deflection and excuses. This wasn’t just about a bolt—it was about trust, workmanship, and the complete lack of responsibility shown by your staff. I paid nearly $3,000 and walked away with serious doubts about the quality and care that went into the job. I won’t be returning—and I think others should know what kind of experience they might be in for when it comes to service and support at VW of Olympia. Respectfully, Troy Trocano -Former loyal customer More
by trocanotroy
Employees Worked With
Joey
August 09, 2024
Recently bought a vehicle from Volkswagen of Olympia. Jeff in the finance department is amazing and he took care of our needs and everything we wanted in a vehicle. He even went above and beyond and had Jeff in the finance department is amazing and he took care of our needs and everything we wanted in a vehicle. He even went above and beyond and had our rims powder coated for us at no charge because we wanted black rims. I definitely will be returning to Volkswagen of Olympia for my next vehicle purchase. More
by Joe F
Employees Worked With
Jeff O
April 04, 2021
It was a pleasure working with Justin, he went above and beyond to help me get my Jeep Grand Cherokee. I appreciate it all and I will be returning for future vehicles purchasing. I highly recommend this pla beyond to help me get my Jeep Grand Cherokee. I appreciate it all and I will be returning for future vehicles purchasing. I highly recommend this place. They are truly nice people and stay true to their words. Thank you for everything!! More
by Lori
Employees Worked With
Justin
October 29, 2020
I purchase vehicles for my company and it can be quite the pain. I called the dealership on Tuesday after finding a Smart ForTwo electric drive on the site and had the pleasure of speaking with Lew! He the pain. I called the dealership on Tuesday after finding a Smart ForTwo electric drive on the site and had the pleasure of speaking with Lew! He was courteous, kind, and cared for our needs. We were able to close the deal that night and my boss and I went in the following day to pick it up. Again, Lew and the rest of the staff exceeded my expectations, keep in mind I spent over 15 years in car biz myself. In and out in an hour. We will definitely be using Lew again! More
by Richardwilsonfc
Employees Worked With
Lew
August 14, 2020
My wife and I were in need of a commuter car. Kellen Pelzel went above and beyond! #1 salesman! Go see him today for 100% customer satisfaction. Pelzel went above and beyond! #1 salesman! Go see him today for 100% customer satisfaction. More
by murphyjordan1992
Employees Worked With
Kellen Pelzel
November 02, 2018
Awesome buying experience! Great experience buying our new car! The whole team treated us fairly and helped us to get exactly what we were looking for!! Mike even came in on Great experience buying our new car! The whole team treated us fairly and helped us to get exactly what we were looking for!! Mike even came in on his day off! Thank you! More
by Kristin
Employees Worked With
Michael Kison
September 27, 2018
Friendly customer service From the moment I contacted Volkswagen of Olympia online until my closing documents today it was a very pleasant experience with no hiccups no problem From the moment I contacted Volkswagen of Olympia online until my closing documents today it was a very pleasant experience with no hiccups no problems with pricing everything was transparent and easily worked through my salesperson Chris and his manager Troy made this a painless fun transaction thanks for selling me my dream car More
by Toni stroup
Employees Worked With
Chris. Brandon, Troy Pettit,
May 05, 2018
Amazing in Every way!! Aries was amazing!!! We bought two cars from him and keystone. He helped my wife get a brand new Jetta and helped me get a golf!!!we love this dealers Aries was amazing!!! We bought two cars from him and keystone. He helped my wife get a brand new Jetta and helped me get a golf!!!we love this dealership !! More
by Kdog95
Employees Worked With
Aries and krystie
January 16, 2018
They never quit fighting! Went in wanting to get a new 2018 VW atlas and thy made it happen and trough out the whole experience I never really felt pushed into getting somethin Went in wanting to get a new 2018 VW atlas and thy made it happen and trough out the whole experience I never really felt pushed into getting something I didn’t want and I have to say this is the first dealership I’ve been to where this happened all other dealerships I’ve worked with in the past push you to get a car you didn’t originally go in for but Volkswagen of Olympia didn’t I told them exactly what I wanted and they made it happen thanks to Roy, Caleb, And kelly. More
by Steviec253
Employees Worked With
Roy, Caleb, Kelly
