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Volkswagen of Ocala
Ocala, FL
1,624 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,624 reviews
September 24, 2023
Really good service! Thank you Carlos! Understandable information and willing to help us all the way Thank you Carlos! Understandable information and willing to help us all the way More
by Mario67mejia
September 23, 2023
Ms. Ortiz was extremely professional, very kind, patient and helpful. One of the best car salespeople I’ve ever encountered in my 30 plus years that I have been buying cars. Frank and TJ were also extreme and helpful. One of the best car salespeople I’ve ever encountered in my 30 plus years that I have been buying cars. Frank and TJ were also extremely great to deal with. Overall a great dealership. More
by dsulliv7
Verified CustomerEmployees Worked With
TJ Finance Department , Frank Bradley, Cecili Ortiz
September 23, 2023
Great service at this dealership. They keep you informed every step of the way. Superb service writer Danny. They keep you informed every step of the way. Superb service writer Danny. More
by whduncan2
Employees Worked With
September 23, 2023
I am so impressed by Volkswagen of Ocala! I recently found a vehicle I was interested in on their website. However, I live three hours away so I had a several questions before making the driv I recently found a vehicle I was interested in on their website. However, I live three hours away so I had a several questions before making the drive. They were so responsive, answering all of my questions quickly, and even sent me a personal video of the car. I would highly recommend this dealership. Their customer service is second to none! Thank you David, Frank, Michele, Bianca, and the rest of your staff! More
by shuntales
September 22, 2023
Super professional! !! Good workmanship resulted in solving the problem. Caleb was wry helpful and explained the issues very well. The maintenance video is awesome. !! Good workmanship resulted in solving the problem. Caleb was wry helpful and explained the issues very well. The maintenance video is awesome. More
by TPCP613
Employees Worked With
September 21, 2023
Always a pleasure doing business with knowledgeable and friendly professionals. This is the third Vehicle I’ve purchased from this dealership and have had direct influence on the lease of two others. friendly professionals. This is the third Vehicle I’ve purchased from this dealership and have had direct influence on the lease of two others. More
by donandamber
Employees Worked With
Frank Bradley, Cecili Ortiz
September 19, 2023
I was looking for a Jetta with a manual transmission. Could not locate one on my own. I called VW of Ocala and spoke with Cecili. She had me stop in and told her what I was looking for. She is very frie Could not locate one on my own. I called VW of Ocala and spoke with Cecili. She had me stop in and told her what I was looking for. She is very friendly and knowledgeable. She found the Jetta that I have been looking for within 24 hours. She called me when my car was ready for pickup. The car was better then I was expecting. All the staff I came in contact with was very friendly. Very clean and professional dealership. This is my second car I bought from them. Awsome! More
by terrydevo
Employees Worked With
Cecili Ortiz
September 17, 2023
I’m satisfied with my service and the results of my car issues were corrected issues were corrected More
by PATTYK14US
Employees Worked With
